LoudNoise wrote:Who the hell suggested asking a technical question at SUMO?
...
You said "If the issue was created by Firefox than I would suggest that you post at Sumo."
We have also had many post about "Refresh", mainly because it is badly explained, doesn't actually fix anything since it is nothing more than a timer, and is a dumb feature.
That is a over simplification of one small feature of Refresh. And as you mentioned, it is a poor feature seeing that it provides no to little information in the message banner (and IMO most users don't click the "Learn more" link - they want to use Firefox,not read a KB page) about what the Refresh does and how the user will be affected. If and when a user has extensions installed, it is a big deal when they disappear without prior warning; and the "warning"Mozilla provides is poor to say the least.
I have seen a support posting where a user was out of town on business for 6 months and their desktop PC went unused for 6 months; first time Firefox was opened on the desktop PC it advised the user to Refresh Firefox, which resulted in one pissed off user. But the user was able to recover quickly, he was using Sync with that desktop PC and his laptop, and had the wherewithal to stop and think to use Sync to "fix it". But what really "set him off" was all the prefs for his add-ons were gone.
But that's another rant of mine, none to little documentation of prefs for add-on that can be Sync'd via "toggle" prefs in about:config and add-on developers don't mention those prefs on their AMO page.
The main thing Refresh Firefox does is to create a new Profile for the user, and transfer certain user data to that new Profile.
https://support.mozilla.org/en-US/kb/re ... d-settings
This is the data that is copied to the new / refreshed Profile:
Bookmarks - Browsing history - Passwords - Open windows, tabs and tab groups - Cookies - Web form auto-fill Information - Personal dictionary
Refresh 'dumps' all other user data & personalization.
The new Profile gets a new slt prefix with
.default as the suffix. In my case Default=1 was named
.2nd Profile (a Profile that I created about 6 months ago) - but the "refreshed" name became
.default. The
As an example, this is what a Refreshed Profile is named
7c2s0qyn.default-1454043906128
1454043906128 is the time the Refresh as done.
Thu Jan 28 2016 23:05:06 GMT-0600 (Central Standard Time)
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Daifne: I appreciate your offer, I'll have to see if I can get online earlier in the day to take you up on that. At least we're in the same CST time zone, unless you have moved.
Ed