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Unable to log in, unable to register

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T. C.
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Post Posted April 6th, 2020, 1:35 pm

I have an account on the Mozilla forums, username "T C", but I can't get it to work, and the "Send Password" page says "The e-mail/username information submitted could not be found."

I tried to create a new account, but every time I submitted the registration form, I was told "The entered e-mail address is already in use." and "You have provided an invalid answer to the question."

Now I get the message "You have exceeded the maximum number of registration attempts for this session. Please try again later.", and I seem to be locked out of doing anything.

Can anyone give me advice on how to get in to the forums?

DanRaisch
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Post Posted April 6th, 2020, 6:39 pm

Are you actually referring to Mozilla Support ( https://support.mozilla.org/en-US/questions ) or to these MozillaZine forums ( http://forums.mozillazine.org )?

Homecomp
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Post Posted May 27th, 2020, 11:26 am

Hi,
I am also being told that I am unable to login as username is not recognised. So I try to register and it says my email address is already in use.
I am in a dilemma as I cannot log in as I cannot remember my username and I cannot reset my password as I do not remeber my user name.
What do i do to rectify this please

Peter Creasey

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Post Posted May 27th, 2020, 1:08 pm

Same answer as with your duplicate posting -- register with another user name.
. . . . . . . . . . Pete

DanRaisch
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Post Posted May 27th, 2020, 2:55 pm

Same answer as with your duplicate posting -- register with another user name.

That's not necessary or recommended at this point.

I am in a dilemma as I cannot log in as I cannot remember my username and I cannot reset my password as I do not remeber my user name.
What do i do to rectify this please

Do you remember the email address that you used to register in the first place? Don't post the address in the open, use the format Name At Domain Dot Whatever. So, for example, if your address is XYZSmith@Yahoo.com, post it here as XYZSmith AT Yahoo Dot Com.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
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Post Posted May 27th, 2020, 4:23 pm

Locking as a duplicate of viewtopic.php?f=11&t=3061946&p=14865128#p14865128
Continue the discussion there.

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