How to get sites to support Mozilla

mikecop · Post by **mikecop** » March 28th, 2003, 10:18 pm

dacovale wrote:UA String spoofing doesn't work. It simply gives me an alternate error-message.

How to convince the bank to support several browsers?
help?

I don't understand swedish. But i think i can access their site using Mozilla 1.3 (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3) Gecko/20030310).

If would be easier if you could provide more details on when and where things go wrong.

Since there are not many swedish speakers, it would be much more helpful to the Evangelism team if you could provide the page address, what button to click, what effects are expected. It'll be even better if there are screen shots, etc.

If it is the "private banking" page, may be you can also provide your account number and password, while trying to fix the site, our poor developers can get some money to buy food. :wink:

"Just kidding !!!"

dacovale · Post by **dacovale** » March 29th, 2003, 2:25 pm

simply go here to see what I mean: http://dacovale13572.tripod.com/
I couldn't find any other way to upload screenshots.

dacovale · Post by **dacovale** » March 31st, 2003, 4:23 am

I suppose I'll just have to use IE, since no one seems to be able to present a sollution.

Z_God · Post by **Z_God** » March 31st, 2003, 10:48 am

I just mailed them.
The site seems to use a lot of Javascript, so you can probably get in using the UA-bar (http://uabar.mozdev.org). Be sure to change the default IE useragent it suggests and put something like this behind it "I hate you guys and I'm not actually using IE, but Mozilla with a spoofed UA", if that works. Also be sure to change it back to default after you've visited the site.

dacovale · Post by **dacovale** » March 31st, 2003, 3:13 pm

As I stated earlier, I've already tried spoofing the UA string. It doesn't work. Simply gives me an alternative error message.

rob08 · Post by **rob08** » April 4th, 2003, 4:36 am

i am from sweden too, and is using www.oeb.se and i have to use IE to go into my private banking section, it sucks. i've mailed them but they just answered the standard phrase.

maybe we should create some blacklist and put websites that doesn't work with gecko browsers there

Z_God · Post by **Z_God** » April 4th, 2003, 8:22 am

I'm still mailing with these guys. They are very stupid. They don't seem to realise I do not even speak Swedish (my email adress ends with .nl and we are mailing in English).
They also haven't figured out that I'm not using Windows and the IE link they give me is worthless.

They now mailed me this number to call: +4570131604, so they would call me to check my internet options. I'm not going to do that, since they will find out I'm not Swedish then.

Maybe one of you guys could mail them too and tell them you can't use IE for some reason (I said the executable gave an error, which it actually did on my Linux comp), tell them you need to use a blind-enabled browser or that you don't run WIndows and that the link is incorrect for your OS.

dacovale · Post by **dacovale** » April 7th, 2003, 2:09 pm

you know, that number isn't even swedish, we have +46.
(it's danish, since this bank is owned by the second largest bank in northern europe (den danske bank / the danish bank)

If you don't mind, could you send me the mail you exchanged with the bank? Then I'll be able to call them.
I have sufficient knowledge of computers to fake ignorance and succeed.

If you'll send the mails, send them to this adress (randomly created to protect my real box)
XLOQSSUZJCKK @ spammotel . com

Z_God · Post by **Z_God** » April 8th, 2003, 12:22 pm

Well, they already found out I'm not using Windows. I now mailed them back they should add a note to their page that they are discriminating against people that can not afford MS Windows or a Mac, with a note below that they probably only need to remove their block to make their site work for me.
If that won't work, I'll start mailing from a different adress that I'm a blind guy and that I am trying to use their service with my blind-enabled browser.
I wonder if that will be ending in a message that they're discriminating blind people....
If any of you wants to have my mails, I'll post them here.
If you start mailing them, you will probably get into my situation too anyway. Just tell them that you don't know what to do when you get ie6setup.exe and tell them it doesn't run on your PC.

DJGM · Post by **DJGM** » April 12th, 2003, 5:04 pm

Aside from anything else, it'd be a good idea to tell them that they're supporting a
browser with the worse security record of all browsers. Surely, all banking sites
require the highest possible security in a web browser, and that it's extremely
unwise to force it's customer to use the most insecure browser available!

Z_God · Post by **Z_God** » April 13th, 2003, 12:44 pm

OK, I'm stuck. Someone with an account at this bank will have continue this. Maybe you could call the number. I could also reply with your name, adress and bank account number. Here is the last mail I receved from them. You should be able to read the previous mails since they're all quoted.

Code: Select all

Ang: Hembanken problem

Van:
"Claes -Göran Karlsson" <claes-goran.karlsson@danskebank.se>


Aan:
z_god@wanadoo.nl


Datum:
vandaag 21:17:46


Sir or Madame,

to be able to better serve you please advice us of your customer no. and
full name and adress.

Regards

C-G Karlsson
Manager Private e-banking products Sweden
Danske Bank, Sweden Branch
Produktsystem
e-mail: claes-goran.karlsson@danskebank.se


|------------------------+------------------------+------------------------|
|                        |   Z_God                |                        |
|                        |   <z_god@wanadoo.nl>   |           Til:         |
|                        |                        |   3999 SE              |
|                        |   10-04-2003 20:13     |   Kundservice/R3999OEB/|
|                        |                        |   Intranet/DDB@DKDDB04 |
|                        |                        |           cc:          |
|                        |                        |           Vedr.:       |
|                        |                        |   Re: Vedr.: Re: Vedr.:|
|                        |                        |   Re: Vedr.: Re: Vedr.:|
|                        |                        |   Re: Vedr.: Re: Vedr.:|
|                        |                        |   Re: Vedr.: Links     |
|                        |                        |   incorrect            |
|------------------------+------------------------+------------------------|











That is nonsense. You actively block me from your site.
The point is that my browser would probably work perfectly with your site.
The
only problem is your bock. You should make your site so, that you can also
enter it with an unsupported browser.

Op donderdag 10 april 2003 11:01, schreef u:
> Hi,
>
> The bank has chosen to support Internet Explorer with Mac and PC
> (Windows), because this is the far most used browser. This is how our
> system is built and we, here at the technical helpdesk, cannot influense
> that decission. We regret that you cannot actively use Hembanken with
your
> choise of Internet browser. It has nothing to do with discrimination, but
> with making the website available to as many as possible and to the
> possible extend, with the known exeptions of course. There is no future
> plans of expanding the system to the use of your browser.
>
> Best regards,
> Kundservice Internettjänster
>
>
>
>
>
> Z_God <z_god@wanadoo.nl>
> 09-04-2003 19:35
>
>
>         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB@DKDDB04
>         cc:
>         Vedr.:  Re: Vedr.: Re: Vedr.: Re: Vedr.: Re: Vedr.: Re: Vedr.:
Re:
> Vedr.: Links incorrect
>
> I am using a pc, so what is the problem?
> You're actively blocking my browser, because I'm too poor to buy MS
> Windows or
> a Mac!!
> I don't know if this has anything with the fact you only want rich people
> to
> have an account at your bank, but this is discrimination. How can you
> expect
> me to tolarate this? You actively check I have bought MS Windows or a Mac
> and
> when that fails you just block me from your site.
>
> Op woensdag 9 april 2003 10:29, schreef u:
> > Hi,
> >
> > On our homepage, under 'Systemkrav', you can read about what OSes you
>
> can
>
> > use. The ones not included (yours included) are not listed, but that
> > should be clear enough because it says that you only can use Mac or PC.
>
> We
>
> > appologize for the confusion and hope for a solution that supports all
> > OSes!
> >
> > Best regards,
> > Kundservice Internettjänster
> >
> >
> >
> >
> >
> > Z_God <z_god@wanadoo.nl>
> > 08-04-2003 19:54
> >
> >
> >         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB@DKDDB04
> >         cc:
> >         Vedr.:  Re: Vedr.: Re: Vedr.: Re: Vedr.: Re: Vedr.: Re: Vedr.:
> > Links incorrect
> >
> > Then you should change to link to say 'Windows' instead of 'PC' and put
>
> a
>
> > note
> > below that other OSses are not supported, "since we discriminate
against
> > people who can't afford to buy MS Windows or a Mac".
> >
> > PS: If you would remove your block, the site would probably work
>
> perfectly
>
> > for
> > me. You could create a warning that is isn't supported with my
> > configuration,
> > instead of a complete block.
> >
> > Op dinsdag 8 april 2003 09:17, schreef u:
> > > Hi,
> > >
> > > Well, we don't support SuSE 8.1, Mozilla. We only support Internet
> > > Explorer with PC and Mac. There is no plans in the near future to
>
> expand
>
> > > these requieres.
> > >
> > > Best regards,
> > > Kundservice Internettjänster
> > >
> > >
> > >
> > >
> > >
> > > Z_God <z_god@wanadoo.nl>
> > > 07-04-2003 19:35
> > >
> > >
> > >         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB@DKDDB04
> > >         cc:
> > >         Vedr.:  Re: Vedr.: Re: Vedr.: Re: Vedr.: Re: Vedr.: Links
> >
> > incorrect
> >
> > > I'm running SuSE 8.1 on my pc.
> > > My browser, Mozilla, has more security features including 128 bits
>
> than
>
> > > Internet Explorer, so it should work.
> > >
> > > Op maandag 7 april 2003 14:32, schreef u:
> > > > Hi,
> > > >
> > > > The link is pointing to the update site for Internet Explorer. The
> >
> > path
> >
> > > > however has the name Windows included, but it does not mean that it
>
> is
>
> > > the
> > >
> > > > update information for Windows. It is just the name of the path,
> > >
> > > Microsoft
> > >
> > > > has chosen. The link should take you to the update site of Internet
> > > > Explorer. Note that this is not our site, but Microsofts so we can
>
> not
>
> > > > support it. However you can go to www.microsoft.com and search for
>
> the
>
> > > > update version you are looking for.
> > > > Also, check your encryption of your Internet Explorer. Do as
>
> follows:
> > > > Help -> About this Internet Explorer -> If your encryption is lower
> >
> > than
> >
> > > > 128 bits you should upgrade this before you try to upgrade your
> >
> > Internet
> >
> > > > Explorer. Click on the link 'Update Information' to do so.
> > > >
> > > > When you say that we ARE running Windows, which operative system
are
> >
> > you
> >
> > > > using?? We assumed that you too were using Windows!
> > > >
> > > > Best regards
> > > > Cutomer Service
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Z_God <z_god@wanadoo.nl>
> > > > 04-04-2003 17:14
> > > >
> > > >
> > > >         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB@DKDDB04
> > > >         cc:
> > > >         Vedr.:  Re: Vedr.: Re: Vedr.: Re: Vedr.: Links incorrect
> > > >
> > > > I don't think that is necessairy as my internet connection is
>
> working
>
> > > > fine.
> > > > The only problem is your site, since you're blocking my current
> >
> > browser
> >
> > > > and
> > > > the executable of Microsoft Explorer you link to doesn't run on my
> > > > operating
> > > > system. As I said this is because you link to the Windows version,
>
> not
>
> > a
> >
> > > > version that can run on my PC. It probably does work for you guys,
> > >
> > > because
> > >
> > > > you ARE running Windows.
> > > >
> > > > Op vrijdag 4 april 2003 13:57, schreef u:
> > > > > Hi,
> > > > >
> > > > > We would like to go over your internetoptions with you over the
> >
> > phone.
> >
> > > > > Therefore we would like to ask you to call us on the number
> > >
> > > +4570131604
> > >
> > > > or
> > > >
> > > > > send us your phonenumber, so that we can call you!?
> > > > >
> > > > > Best, regards
> > > > > Kundservice Internettjänster
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > Z_God <z_god@wanadoo.nl>
> > > > > 04-04-2003 13:25
> > > > >
> > > > >
> > > > >         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB@DKDDB04
> > > > >         cc:
> > > > >         Vedr.:  Re: Vedr.: Re: Vedr.: Links incorrect
> > > > >
> > > > > Well, the file does not work for me, so your site is inaccessible
>
> to
>
> > > me.
> > >
> > > > > Other
> > > > > sites work fine using the browsers I currently have installed, so
> >
> > the
> >
> > > > > problem
> > > > > is with your site or your links.
> > > > > I also don't think Microsoft would give any support a free
>
> product.
>
> > > The
> > >
> > > > > problem also might have to do with the fact that the link points
>
> to
>
> > > the
> > >
> > > > > Windows version while it says PC. The link should point to a page
> >
> > were
> >
> > > > you
> > > >
> > > > > can download versions of Microsoft Explorer for all OSses that
run
> >
> > on
> >
> > > a
> > >
> > > > > PC.
> > > > >
> > > > > Op vrijdag 4 april 2003 11:04, schreef u:
> > > > > > Hi,
> > > > > >
> > > > > > The ie6setup.exe file  you should be able to open and install.
>
> If
>
> > > you
> > >
> > > > > for
> > > > >
> > > > > > some reason can not, we must ask you to contact Microsoft of
>
> your
>
> > > > > Internet
> > > > >
> > > > > > supplier. We have downloaded the same file and installed it
> >
> > whithout
> >
> > > > any
> > > >
> > > > > > errors so it is nothing wrong whith, neither the link nor the
> >
> > file.
> >
> > > If
> > >
> > > > > the
> > > > >
> > > > > > file does not work you may delete it...
> > > > > >
> > > > > > Med vänlig hälsning
> > > > > > Kundservice Internettjänster
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Z_God <z_god@wanadoo.nl>
> > > > > > 03-04-2003 15:14
> > > > > >
> > > > > >
> > > > > >         Til:    3999 SE
>
> Kundservice/R3999OEB/Intranet/DDB@DKDDB04
>
> > > > > >         cc:
> > > > > >         Vedr.:  Re: Vedr.: Links incorrect
> > > > > >
> > > > > > I tried out the URL below, but I still get the same problem.
> > > > > > On this page is the URL that gave me the problem at first:
> > > > > > http://www.oeb.se/Tillganglighet
> > > > > > I don't know what to do with the ie6setup.exe file.
> > > > > >
> > > > > > Op donderdag 3 april 2003 14:51, schreef u:
> > > > > > > Hi,
> > > > > > >
> > > > > > > Since we don't know what link you recieved the first time, we
> >
> > can
> >
> > > > send
> > > >
> > > > > > you
> > > > > >
> > > > > > > one that we know works!
> > > > > > >
> > > > > > > http://www.microsoft.com/windows/ie_intl/
> > > > > > >
> > > > > > > On this page you have to chose which language you would like.
> > > > > > >
> > > > > > > Best regards
> > > > > > > Cutomer Service
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Z_God <z_god@wanadoo.nl>
> > > > > > > 31-03-2003 20:44
> > > > > > >
> > > > > > >
> > > > > > >         Til:    3999 SE Kundservice/R3999OEB/Intranet/DDB
> > > > > > >         cc:
> > > > > > >         Vedr.:  Links incorrect
> > > > > > >
> > > > > > > When I try to log in, I get an error I can't use my current
> > > > >
> > > > > webbrowser.
> > > > >
> > > > > > > Then when I follow the link to download Microsoft Explorer, I
> >
> > get
> >
> > > an
> > >
> > > > > > > file called ie6setup.exe. When try to execute that file I get
> >
> > the
> >
> > > > > > > following error: cannot execute binary file. I believe that
>
> has
>
> > to
> >
> > > > do
> > > >
> > > > > > > with the link incorrectly pointing to the Windows version.
> > > > > > > Could you please fix the links? Thanks in advance.
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > <FONT SIZE=1 FACE="Arial">_______________
> > > > > > > Vi goer opmaerksom paa, at denne e-mail kan indeholde
>
> fortrolig
>
> > > > > > > information. Hvis du ved en fejltagelse modtager e-mailen,
>
> beder
>
> > > vi
> > >
> > > > > dig
> > > > >
> > > > > > > venligst informere afsender om fejlen ved at bruge
> > >
> > > svar-funktionen.
> > >
> > > > > > > Samtidig beder vi dig slette e-mailen i dit system uden at
> > > >
> > > > videresende
> > > >
> > > > > > > eller kopiere den. Selv om e-mailen og ethvert vedhaeftet
>
> bilag
>
> > > > efter
> > > >
> > > > > > vores
> > > > > >
> > > > > > > overbevisning er fri for virus og andre fejl, som kan
paavirke
> > > > > >
> > > > > > computeren
> > > > > >
> > > > > > > eller it-systemet, hvori den modtages og laeses, aabnes den
>
> paa
>
> > > > > > modtagerens
> > > > > >
> > > > > > > eget ansvar. Vi paatager os ikke noget ansvar for tab og
>
> skade,
>
> > > som
> > >
> > > > er
> > > >
> > > > > > > opstaaet i forbindelse med at modtage og bruge e-mailen.
> > > > >
> > > > > _______________
> > > > >
> > > > > > > Please note that this message may contain confidential
> > >
> > > information.
> > >
> > > > If
> > > >
> > > > > > you
> > > > > >
> > > > > > > have received this message by mistake, please inform the
>
> sender
>
> > of
> >
> > > > the
> > > >
> > > > > > > mistake by sending a reply, then delete the message from your
> > >
> > > system
> > >
> > > > > > > without making, distributing or retaining any copies of it.
> > >
> > > Although
> > >
> > > > > we
> > > > >
> > > > > > > believe that the message and any attachments are free from
> >
> > viruses
> >
> > > > and
> > > >
> > > > > > > other errors that might affect the computer or IT system
where
> >
> > it
> >
> > > is
> > >
> > > > > > > received and read, the recipient opens the message at his or
>
> her
>
> > > own
> > >
> > > > > > risk.
> > > > > >
> > > > > > > We assume no responsibility for any loss or damage arising
>
> from
>
> > > the
> > >
> > > > > > receipt
> > > > > >
> > > > > > > or use of this message. </FONT>

Z_God · Post by **Z_God** » April 16th, 2003, 4:00 am

I could also mail them saying I would like to continue correspondence from this adress (entering your mail adress here).

dacovale · Post by **dacovale** » May 1st, 2003, 1:33 pm

I've persued this further in person, talking to a computer admin at my local bank-office. There are technical problems beyond the block (atleast they claim there is, and I can't disprove them) phoenix (and mozilla) apparently doesn't handle compressed pages (like .../index.html.gz)
Since their pages are compressed....

As a side note, the mail-correspondance have had an effect, if only a minor one.
There are now two links to IE, one for Mac and one for PC.
Mozilla, Opera and Netsape are now listed as examples of unsupported browsers.

Z_God · Post by **Z_God** » May 1st, 2003, 2:51 pm

Mozilla handles compressed pages fine, so what they're telling you is bs. Here is a page about it:
http://www.mozilla.org/projects/apache/gzip/
You should ask them to remove the block.
If they won't help, I'll start a 'Are you discriminating blind guys session?' ;)

dacovale · Post by **dacovale** » May 1st, 2003, 3:42 pm

Z_God wrote:Mozilla handles compressed pages fine

That's funny, since he (the admin) acctually did unblock a local copy of the site to prove his point. (and sure enough, there was a new error-message saying the browser wasn't able to browse the site, like in 404-page error message)
If that wasn't the problem, then what? After looking at it for about 5 min that was the only thing he could come up with. If this is a non-standards-compliant site in regards of code, then I give up. I don't think they'll rewrite all that code to suite standards just because I ask them to. (to remove the block whould probably be a simple task tho, but if the site-code is borked too....)