hi,
I upgraded my laptop from 78 to 91.3 today and I cannot get Thunderbird to load. Thunderbird comes up but nothing loads, just a white screen with the screen split. If I go into troubleshooting mode I can get everything to come up, but my add-ons are disabled, but my email comes in.
How can I fix this ? It was working before the upgrade.
Robert
thinderbird 9.1.3 not loading
- WaltS48
- Posts: 5141
- Joined: May 7th, 2010, 9:38 am
- Location: Pennsylvania, USA
Re: thinderbird 9.1.3 not loading
Disable half of the add-ons, restart and see if that fixes the issue, continue until you find the one causing it and see if you can update it, or just remove it.fibrolan wrote:hi,
I upgraded my laptop from 78 to 91.3 today and I cannot get Thunderbird to load. Thunderbird comes up but nothing loads, just a white screen with the screen split. If I go into troubleshooting mode I can get everything to come up, but my add-ons are disabled, but my email comes in.
How can I fix this ? It was working before the upgrade.
Robert
Linux Desktop - AMD Athlon(tm) II X3 455 3.3GHz | 8.0GB RAM | GeForce GT 630
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5
- Snake4
- Posts: 1841
- Joined: December 27th, 2017, 4:03 am
- Location: Australia
Re: thinderbird 9.1.3 not loading
what Addons do you have? seems like it could be a faulty Addonfibrolan wrote:hi,
I upgraded my laptop from 78 to 91.3 today and I cannot get Thunderbird to load. Thunderbird comes up but nothing loads, just a white screen with the screen split. If I go into troubleshooting mode I can get everything to come up, but my add-ons are disabled, but my email comes in.
How can I fix this ? It was working before the upgrade.
Robert
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: thinderbird 9.1.3 not loading
When things work properly in Safe Mode but not in Standard Mode it often indicates that an installed extension is causing problems.
Try disabling all extensions but one and then close and restart the program. (Disable them by using menu path Tools->Addons->Extensions->click on "Disable" for every extension but one.) See if the problem is present. If not, enable an additional extension and close and restart the application. Repeat this procedure until the problem reappears. The last enabled extension will be the cause of the problem.
Try disabling all extensions but one and then close and restart the program. (Disable them by using menu path Tools->Addons->Extensions->click on "Disable" for every extension but one.) See if the problem is present. If not, enable an additional extension and close and restart the application. Repeat this procedure until the problem reappears. The last enabled extension will be the cause of the problem.
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Re: thinderbird 9.1.3 not loading
It's probably webrender
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Re: thinderbird 9.1.3 not loading
it actually turned out to be an addon that was not updated for the new version.
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Re: thinderbird 9.1.3 not loading
WHich add-on?
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- Posts: 146
- Joined: January 29th, 2018, 8:10 pm
Re: thinderbird 9.1.3 not loading
It was the addon called MoreLayouts