Firefox will only launch in safe mode: tried many fixes.

[LuckyGandor]

So yesterday I was at what I believe to be a safe webpage and I clicked on a picture and Firefox crashed and everytime I attempted to restart or refresh it, it would instantly crash again. The error/whatever window that you can look at to submit a report to Mozilla had this in it:

AdapterDeviceID: 0x0fe4
AdapterDriverVersion: 9.18.13.2702
AdapterSubsysID: 380217aa
AdapterVendorID: 0x10de
AvailablePageFile: 5445799936
AvailablePhysicalMemory: 4361355264
AvailableVirtualMemory: 3976093696
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 50331648
BreakpadReserveSize: 67108864
BuildID: 20150630154324
CrashTime: 1438223812
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1436847352
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fe4, AdapterSubsysID: 380217aa, AdapterDriverVersion: 9.18.13.2702
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 26693
StartupTime: 1438223812
SystemMemoryUsePercentage: 48
Throttleable: 1
TotalPageFile: 9876828160
TotalPhysicalMemory: 8534650880
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 39.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.


It doesnt look like that really tells a whole lot.

I've tried disabling all my add-ons (which there was only Ad Block), didnt work. I tried to do a FRESH install of Firefox to a new directory and new start folder and icons and everything, and it instantly crashes also.

I ran anti-virus and Malwarebytes Antimalware and there was nothing.

I tried Internet Explorer and it ALSO now instantly crashes.

But I can run Firefox in safe mode so at least there's that.

What could have happened? IS there anything else I can try? I haven't rebooted my laptop yet, could that fix it somehow? Like just something got janked in windows and just needs a reboot? There's an explanation why I havent rebooted but if you think that may work, I can try it.

Any advice would be much appreciated, any thing else I can attempt to fix.

[Vitesse]

Try AdwCleaner: https://toolslib.net/downloads/viewdown ... dwcleaner/

But note that as part of the way it works it will reboot your machine.

[trolly]

Something in about:crashes?

[LuckyGandor]

Here's what I pulled up from the archive

https://crash-stats.mozilla.com/report/ ... 99e2150730

if that doesnt work, i tried to copy paste it all:

Signature F1398665248_____________________________ More Reports Search
UUID 81544899-b07b-49ce-8f26-8f99e2150730
Date Processed 2015-07-30 08:59:02.080728
Uptime 0
Install Age 1393015 since version was first installed.
Install Time 2015-07-14 04:15:52
Product Firefox
Version 39.0
Build ID 20150630154324
Release Channel release
OS Windows NT
OS Version 6.3.9600
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 8
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0xf7724bd
User Comments
App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fe4, AdapterSubsysID: 380217aa, AdapterDriverVersion: 9.18.13.2702

Processor Notes i-b32fba7b.1269:2015; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang
EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0fe4

Bugzilla - Report this bug in Firefox Core Plugins Toolkit
Related Bugs

1158561RESOLVED FIXED [e10s] Browser hang in PluginModuleParent::NPP_ClearSiteData()
1157078NEW --- Hang when trying to minimize a browser window when the flash player is in full screen in another one.
1082670VERIFIED FIXED [adbe 3839666] Flash plugin crashes/hangs every time in Nightly, after bug 1061335
935493RESOLVED DUPLICATE crash in F1398665248_____________________________
891813NEW --- [adbe 3573456] Flash runtime error R6025 when switching yahoo video to fullscreen
858831RESOLVED WORKSFORME adobe flash player crash
846126RESOLVED INCOMPLETE Adobe flash player crashed in 19.0 FF on Win 8
814003RESOLVED WORKSFORME [adbe 3371703] Flash crash in F1398665248 after a few minutes of play on gametwist
812047RESOLVED WORKSFORME Flash hang @ F_1152915508 or crash @ F1398665248 in debug builds with Flash 11.5
790368RESOLVED INVALID Default setting dom.ipc.plugins.flash.subprocess.crashreporter.enabled in Firefox 15 causes crash in Flash player plugin
787014RESOLVED WORKSFORME Flash 11.4 Constantly Crashing when viewing any web page with an old version of Trusteer Rapport
782395RESOLVED WORKSFORME Crash in F1398665248 when clicking "Go Live" or "Fullscreen" buttons in VidyoReplay streams.
774281NEW --- Generic bug: Flash plugin-container crash in F1398665248
769131RESOLVED DUPLICATE crash in F1398665248 after switching to full screen
763444RESOLVED DUPLICATE Flash crash F1398665248_____________________________
763237RESOLVED DUPLICATE [adbe 3221904] Firefox crash in F1398665248_____________________________
713138REOPENED --- Bad Flash content causing long browser hang and high ram usage.

Crashing Thread
Frame Module Signature Source
0 npswf32_18_0_0_209.dll F1398665248_____________________________ F1677514683__________________________________________________________________________________:305

If there's anything else you need, let me know.

I see a lot of Adobe Flash in there. hmm. ??

[LuckyGandor]

I tried reinstalling Adobe Flash and it didnt fix it

[trolly]

Adobe Flash is rather delicate to handle. Even minor disturbances can cause it to crash.
Sorry, no fix yet.

Did you use the Adobe uninstaller to uninstall flash first?

What is the setting of Adobe Flash in Tools->Addons -> Plugins?
If "Always activate" then change to "Ask to activate" (Or "Never activate" if you do not need flash). This should prevent loading and starting flash during startup.

[LIMPET235]

LuckyGandor...

....I tried Internet Explorer and it ALSO now instantly crashes.

But I can run Firefox in safe mode so at least there's that.

Does IE crash when Firefox is running in it's Safe Mode?

Moving this to the Tech. Forum...

[dfoulkes]

Some time ago I had the following case happen to me...

- 1st ... I've always uninstalled Flash using the Flash uninstaller asked about above... then I downloaded new Flash, installed it and both Firefox and IE would crash... then I read deeper into what Adobe posted in the uninstall page... and I removed the files that they mentioned... now... never a problem with it....

- 2nd ....
Since using the info in these links I've had no problems. Note step 3 in the 1st doc. Also, I get my Flash from the last link... cleaner to work with.

Uninstall Flash Player | Windows

Adobe Flash Player Distribution | Adobe

[LuckyGandor]

1) I tried uninstalling Flash using that link and reinstalling using the next link. Firefox still crashes.

2) Tried changing it to Ask to Activate, still crashes.

3) IE crashes even if I have Firefox launched in Safe Mode.

This is mind boggling. The website that crashed it, Ive been to since and its fine. I have no idea what could have occurred.

Any other thoughts?

[patrickjdempsey]

Have you tried running Firefox and/or IE with Flash uninstalled to make sure that it what is causing your crashes?

Because safemode doesn't disable Flash and it works in safemode then that would indicate something else. Hardware acceleration perhaps (the usual cause of crashes in Firefox).