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blue screen of death

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suzieqhb
 
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Joined: August 16th, 2016, 12:11 pm

Post Posted August 16th, 2016, 12:23 pm

A tech accidently wiped my hard drive including my WIN7. I installed all the old software: Hp printer and Epson printer, quicken, office, photoshop elements, carbonite and kaspersky. I then began to get the blue screen of death whenever I returned to the screen from sleep but only if I clicked on my firefox icon. I have uninstalled the printer drivers then thought maybe it was firefox and then went to get online with both Chrome and IE and no problem with them. No blue screen. Theory: it is firefox. Any suggestions from the gurus in the forum??

The Tinsmith
 
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Joined: December 24th, 2011, 10:29 am

Post Posted August 16th, 2016, 3:35 pm

suzieqhb wrote:A tech accidently wiped my hard drive including my WIN7. I installed all the old software: Hp printer and Epson printer, quicken, office, photoshop elements, carbonite and kaspersky. I then began to get the blue screen of death whenever I returned to the screen from sleep but only if I clicked on my firefox icon. I have uninstalled the printer drivers then thought maybe it was firefox and then went to get online with both Chrome and IE and no problem with them. No blue screen. Theory: it is firefox. Any suggestions from the gurus in the forum??



The 'blue screen' is a Windows crash report. You should read it for information.

dfoulkes

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Post Posted August 16th, 2016, 6:09 pm

Also... are you sure that it is in fact a Windows crash and not just a Firefox crash? ...
As you can see she's (The CAT) always alert and on the prowl for Meoware !!

kreemoweet
 
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Post Posted August 16th, 2016, 6:13 pm

The only thing that can cause a blue screen Windows crash is bad driver code or bad kernal-mode operating system code. No mere application like Firefox can cause a blue screen.
It may be that only Firefox is calling the buggy kernal code, but the fault is still not with Firefox. You might try disabling "hardware acceleration" in FF's Options > Advanced tab.
Buggy video drivers have always been the #1 reason for Windows blue-screens.

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted August 17th, 2016, 9:20 am

idd

get bluescreen view
www.nirsoft.net/utils/blue_screen_view.html

and start it (opens c:\windows\minidump )
you will see the cause of BSOD

i think also its caused by graphics driver (again)

Daifne
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Post Posted August 18th, 2016, 6:16 am

Moving to Mozillazine Tech

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