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bounced email issue

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alansecker
 
Posts: 44
Joined: February 28th, 2005, 1:58 pm
Location: UK

Post Posted June 10th, 2020, 11:08 am

I have received two 'failed to deliver' messages.
The emails were to my wife, only a few yards away.
But which one(s) bounced.
I cannot tell from the returned message. e.g.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

her_name@domain.co.uk
mailbox is full: retry timeout exceeded

Reporting-MTA: dns; nativespace-puck.ns-puck.com

Action: failed
Final-Recipient: rfc822;her_name@domain.co.uk
Status: 5.0.


Can I get thunderbird to provide more details?

gdot179
 
Posts: 218
Joined: September 18th, 2009, 3:01 pm

Post Posted June 10th, 2020, 11:38 am

How much more detail do you want?

"mailbox is full"

As in can't stuff more in there.

I've never understood how people can leave messages in their inbox.

I read them and off they go to the appropriate sub-folder.
A proud user of Mozilla Python's Flying Circus software!

alansecker
 
Posts: 44
Joined: February 28th, 2005, 1:58 pm
Location: UK

Post Posted June 10th, 2020, 1:06 pm

I wanted to know which email was blocking it?
when was it sent?
Anyway, despite emptying the mailbox recently, this has happened far too quickly.
It turns out that the cellphone is not removing certain items.
We both had a purge but cPanel still says it is incomplete.
I will have to try to disconnect my wife from her phone!

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted June 10th, 2020, 5:31 pm

A) That bounce message is from the server and Thunderbird can't provide any more information than it receives from that server.
B) Have you tried logging into that account using a browser and reviewing the messages in the server inbox? You could then move messages out of the inbox folder to some other folder on the server to free up space.

alansecker
 
Posts: 44
Joined: February 28th, 2005, 1:58 pm
Location: UK

Post Posted June 11th, 2020, 3:51 am

Yes that has now been done but the cellphone had been holding onto deleted and trash items.

Although it looks from the cellphone as though all but a handful of messages had been deleted, the server account viewed from cPanel shows that it is not virtually empty.

It is an Android powered OnePlus 6T and very different from my own Xioumi M9 with theoretically the same Android OS version.

Oh for a phone that can run Linux!

DanRaisch
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Posts: 123693
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted June 11th, 2020, 3:56 am

OK, this is being moved to MozillaZine Tech as the issue does not seem to be related to Thunderbird but to the cell phone's email app.

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