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HELP! SOS... Googles Homepage is freezing Firefox...

User Help for Mozilla Firefox
tsoilihoi
 
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Joined: March 31st, 2011, 12:37 pm

Post Posted February 14th, 2018, 3:02 pm

This morning firefox froze on www.google.com.. I went to work and the same thing happens on the work win 10 machine.
I reinstalled firefox, deleting appdata sections and registry references... started the new firefox. I was not signed in to google or firefox account and then navigated to www.google.com... The browser became unresponsive. Keyboard and Mouse. A microsoft tech came onboard and experienced the same thing. Turned off the antivirus and there is no firewall features to block a particular site. Ad block is off. I reformatted the first computer with an acronis image from last week. Same issue on both machines. I have to end task on firefox to close out.

I'll try private browsing and see if the same thing happens, but www.google.com is messing up and I am not signed on to the firefox account or the google account.
PB

tsoilihoi
 
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Joined: March 31st, 2011, 12:37 pm

Post Posted February 14th, 2018, 3:30 pm

Same thing with private browsing.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
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Post Posted February 14th, 2018, 3:32 pm

Not seeing any such problems here with Firefox 58.0.2 under Win 10.

When you reinstalled Firefox, did you first delete the installation directory under C:\Program Files (or C:\Program Files (x86)?
Which antivirus is that?
You said that "there is no firewall features to block a particular site" but what firewall (if any) is active?

How did that Microsoft tech become involved?

Frank Lion

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Location: ... The Exorcist....United Kingdom

Post Posted February 14th, 2018, 4:54 pm

tsoilihoi wrote:This morning firefox froze on http://www.google.com.. I went to work and the same thing happens on the work win 10 machine.

Set your homepage to another site (a non-Google one) and try again and then please let us know if you still have this problem.
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