The error message is:
XUL Runner
Platform ver. 63.0.3 is not compatible with
minVersion 64.0
maxVersion 64.0
What do I do to open Fx?
(Resolved) I can no longer open Firefox!
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- Posts: 801
- Joined: March 10th, 2012, 8:08 pm
(Resolved) I can no longer open Firefox!
Last edited by DanRaisch on December 12th, 2018, 4:54 pm, edited 1 time in total.
Reason: Resolved added to subject per OP's report.
Reason: Resolved added to subject per OP's report.
- DanRaisch
- Moderator
- Posts: 127233
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: I can no longer open Firefox!
Close all applications and reboot the computer.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Download a new copy of the full installer from www.mozilla.org/en-US/firefox/all
Delete the directory C:\Program Files\Mozilla Firefox (or C:\Program Files\Mozilla Firefox (x86)
Run the installer.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Download a new copy of the full installer from www.mozilla.org/en-US/firefox/all
Delete the directory C:\Program Files\Mozilla Firefox (or C:\Program Files\Mozilla Firefox (x86)
Run the installer.
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- Posts: 801
- Joined: March 10th, 2012, 8:08 pm
Re: I can no longer open Firefox!
Many thanks, Dan! I'm back and running.
Is there something I might do to prevent a recurrence?
Is there something I might do to prevent a recurrence?
- DanRaisch
- Moderator
- Posts: 127233
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: I can no longer open Firefox!
Since we don't know what caused the problem in the first place it would be pretty hard to identify preventative steps.
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- Posts: 801
- Joined: March 10th, 2012, 8:08 pm
Re: (Resolved) I can no longer open Firefox!
So the answer is No. (I thought you might in fact have an idea of what caused the problem.) I remain grateful that you got me back off the ground.
- DanRaisch
- Moderator
- Posts: 127233
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: (Resolved) I can no longer open Firefox!
You're welcome.