(Resolved) I can no longer open Firefox!

User Help for Mozilla Firefox
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Odin2
Posts: 801
Joined: March 10th, 2012, 8:08 pm

(Resolved) I can no longer open Firefox!

Post by Odin2 »

The error message is:

XUL Runner
Platform ver. 63.0.3 is not compatible with
minVersion 64.0
maxVersion 64.0

What do I do to open Fx?
Last edited by DanRaisch on December 12th, 2018, 4:54 pm, edited 1 time in total.
Reason: Resolved added to subject per OP's report.
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DanRaisch
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Re: I can no longer open Firefox!

Post by DanRaisch »

Close all applications and reboot the computer.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Download a new copy of the full installer from www.mozilla.org/en-US/firefox/all
Delete the directory C:\Program Files\Mozilla Firefox (or C:\Program Files\Mozilla Firefox (x86)
Run the installer.
Odin2
Posts: 801
Joined: March 10th, 2012, 8:08 pm

Re: I can no longer open Firefox!

Post by Odin2 »

Many thanks, Dan! I'm back and running. :)

Is there something I might do to prevent a recurrence?
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DanRaisch
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Re: I can no longer open Firefox!

Post by DanRaisch »

Since we don't know what caused the problem in the first place it would be pretty hard to identify preventative steps.
Odin2
Posts: 801
Joined: March 10th, 2012, 8:08 pm

Re: (Resolved) I can no longer open Firefox!

Post by Odin2 »

So the answer is No. (I thought you might in fact have an idea of what caused the problem.) I remain grateful that you got me back off the ground.
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DanRaisch
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Re: (Resolved) I can no longer open Firefox!

Post by DanRaisch »

You're welcome.
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