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Unable to access website - OK in Chrome

User Help for Mozilla Firefox
spee

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Joined: October 27th, 2007, 2:54 pm

Post Posted September 16th, 2020, 12:02 pm

For the last few days I haven't been able to access https://bleep.com/ on my pc's latest Firefox. I'm not getting an error message, just a blank white page. I can access the particular website on the Windows version of Chrome, and also on Firefox on android. I have tried disabling all tracking protections and addons but that didn't fix the issue. Does anyone have any suggestions? Thanks
under the coke sign

DanRaisch
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Post Posted September 16th, 2020, 5:19 pm

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

malliz
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Post Posted September 16th, 2020, 6:37 pm

spee wrote:For the last few days I haven't been able to access https://bleep.com/ on my pc's latest Firefox. I'm not getting an error message, just a blank white page. I can access the particular website on the Windows version of Chrome, and also on Firefox on android. I have tried disabling all tracking protections and addons but that didn't fix the issue. Does anyone have any suggestions? Thanks

Would be a help to know what addons you have installed. Some addons do not respect safe mode or even being disabled
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

spee

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Joined: October 27th, 2007, 2:54 pm

Post Posted September 17th, 2020, 3:39 am

Thank you DanRaisch and malliz for your responses It's nice to see your usernames again in this forum after all these years. You both have helped me in several cases in the past. Back to my issue now...

I created a new profile and I was able to access the site. I installed my only extension (Lastpass) on the new profile and site was accessible. I went back to my default profile and manually removed Lastpass but the issue is back, so it appears that the problem is not Lastpass. I then performed a refresh as well but no luck. For some reason the website is accessible in incognito mode though, with all settings back to the defaults. The only solution appears to be switching to a new profile and start from scratch.

Thanks again!
under the coke sign

Grumpus

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Post Posted September 17th, 2020, 12:38 pm

Site was accessible without changing any of my blockers.
Only thing was the site panel for the user to accept the use of cookies.
Doesn't matter what you say, it's wrong for a toaster to walk around the house and talk to you

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