Access Denied

User Help for Mozilla Firefox
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borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Access Denied

Post by borgward »

Linuxmint 20.3 64bit, Mozilla Firefox for mint mint 001- 1.0

Access Denied
You don't have permission to access "http://www.lowes.com/" on this server.

Reference #18.1f784017.1664750638.38192829
User avatar
busdriver12
Posts: 25
Joined: January 12th, 2004, 7:46 am
Location: Perth WA

Re: Access Denied

Post by busdriver12 »

I have Linux Mint 21 and tried the same site and it came up OK. However, after a clicking a link internal to the site I got the same response as you so this is being done by the web site. I also did this on Firefox on my Windows 10 laptop and go the same response i.e. first loading OK but subsequent attempts blocked.

I tried Chrome on Linux and Edge on Windows 10 and the site came up fine which tells me the web site has a problem with Firefox (or vice-versa). I originally thought it may be a regional problem as I am located in Australia seeing http://www.lowes.com is a home improvement business in the US and http://www.lowes.com.au is a men's clothing store chain here in Australia, but this is not the case. It appears the web site was written for Chromium based browsers and it somehow breaks Firefox.

HTH
Phil

Sit down, shut up, and HANG ON!
redwolfe_98
Posts: 401
Joined: September 26th, 2008, 2:13 am
Location: South Carolina, USA

Re: Access Denied

Post by redwolfe_98 »

my guess is that it is just a glitch with your DNS service.

in the US (united states), firefox is set by default to use "DNS over HTTPS." you could try disabling that and using a normal DNS service instead and see if that resolves the problem.

incidentally, you need to be using a HTTPS connection, not a HTTP connection.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Re: Access Denied

Post by borgward »

redwolfe_98 wrote:
incidentally, you need to be using a HTTPS connection, not a HTTP connection.
I did - https://forums.mozillazine.org:80/viewt ... e=14940517

Connected to forum from Bookmark but after clicking on "View your posts" I got

General Error
SQL ERROR [ mysqli ]

Expression #1 of ORDER BY clause is not in SELECT list, references column 'mozine_forums.t.topic_last_post_time' which is not in SELECT list; this is incompatible with DISTINCT [3065]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.

Please notify the board administrator or webmaster: forums@mozillazine.org
Powered by phpBB® Forum Software © phpBB Group

I was finally able to see the reply after drilling down through a lot of messages until I got to here.
redwolfe_98
Posts: 401
Joined: September 26th, 2008, 2:13 am
Location: South Carolina, USA

Re: Access Denied

Post by redwolfe_98 »

borgward wrote:
redwolfe_98 wrote:
incidentally, you need to be using a HTTPS connection, not a HTTP connection.
I did - https://forums.mozillazine.org:80/viewt ... e=14940517

Connected to forum from Bookmark but after clicking on "View your posts" I got

General Error
SQL ERROR [ mysqli ]

Expression #1 of ORDER BY clause is not in SELECT list, references column 'mozine_forums.t.topic_last_post_time' which is not in SELECT list; this is incompatible with DISTINCT [3065]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.

Please notify the board administrator or webmaster: forums@mozillazine.org
Powered by phpBB® Forum Software © phpBB Group

I was finally able to see the reply after drilling down through a lot of messages until I got to here.
i meant using HTTPS for your connection to "lowes.com." refer back to your original post.

for this forum, you need to use a HTTP (unsecure) connection. you can set firefox to have an exception for this forum where it will use an unsecure, HTTP connection:

http://forums.mozillazine.org/

check firefox's "HTTPS-only mode" settings; exceptions.

the mozillazine forum's webpages do not work correctly when using a secure, HTTPS connection.

incidentally, the link that you posted, above, for the mozillazine forum, is screwed up. it is set to use port 80 for a secure, HTTPS connection. that doesn't work. secure connections use port 443. port 80 is for unsecure, HTTP connections.

in other words, it seems that everything you are doing is screwed up, from using an unsecure HTTP connection for connecting to "lowes.com" to using a link that uses port 80 for a secure connection to the mozillazine forum.

and, again, i would recommend adjusting your DNS settings in order to try to resolve the problem with getting messages saying "cannot connect to server." like i said, in the US, with normal windows computers, at least, firefox is set to use "DNS over HTTPS." you could be experiencing problems, there, though some people think the opposite, that using firefox's "DNS over HTTPS" helps to resolve DNS problems.

i prefer using normal DNS and i use the "quad9" DNS service. other options are "openDNS," google-DNS, or your ISP's default DNS.

firefox's settings for "DNS over HTTPS" are, in "settings," on the "general" tab, in "network settings," at the bottom of the page.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
User avatar
therube
Posts: 21685
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: Access Denied

Post by therube »

The issue is - the site.
Call them, tell them. (Probably worthless & they'll just tell you to use Chrome...)

The cause, is likely "blocking" on the FF end (which the site doesn't like, throwing up the bogus messages).
The block may not necessarily be related (directly) to the site in question, but could be related to a service (or otherwise) that they may link to (like for GDR [is that what its called?] prompts).
It could be the usage of a Private Window. Or extension. Or cookie blocking. Or...


You might try in a new, clean Profile - which you're likely to find will work.

You might try in Safe Mode, or with a more lax cookie mode...
http://forums.mozillazine.org/viewtopic ... #p14940531
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Re: Access Denied

Post by borgward »

So many details. I had been able to get to Lowes by Help >Troubleshoot Mode which turned off extensions. The last time that did not work.
How come Lowes and Mozillazine are https in my boolmarks when they need to be http? Did those sites change from https when I bookmarked them or is my computer doing that automagically?

Looks like Lowes, Home Depot might not be allowing people using blocking devices to access their site
redwolfe_98
Posts: 401
Joined: September 26th, 2008, 2:13 am
Location: South Carolina, USA

Re: Access Denied

Post by redwolfe_98 »

borgward, it's not as complicated as you think. it is just that there is a problem with the mozillazine forum where its webpages do not always function properly when using a secure, HTTPS connection, so it is better to use a non-secure, HTTP connection, for it.

if you have "HTTPS only mode" enabled, it would be good to add the non-secure URL for the mozillazine forum to its "exceptions." otherwise it could be a case where your browser automatically upgrades the connection to where it uses a secure, HTTPS connection.

modern browsers normally will automatically upgrade the connections to the modern, secure, HTTPS connection, at least, that has been my experience.

regarding your bookmark-shortcut for lowes.com, you know, in the past, virtually all URLs used non-secure, HTTP connections, so it wouldn't be surprising if you have an old bookmark that is set to use a non-secure HTTP connection. you can update the bookmark to where it is set to use a secure, HTTPS connection.

today, virtually all websites use a secure, HTTPS connection, but there are a few exceptions.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
redwolfe_98
Posts: 401
Joined: September 26th, 2008, 2:13 am
Location: South Carolina, USA

Re: Access Denied

Post by redwolfe_98 »

borgward wrote:So many details. I had been able to get to Lowes by Help >Troubleshoot Mode which turned off extensions. The last time that did not work.
How come Lowes and Mozillazine are https in my boolmarks when they need to be http? Did those sites change from https when I bookmarked them or is my computer doing that automagically?

Looks like Lowes, Home Depot might not be allowing people using blocking devices to access their site
again, you seem to have things backwards. "lowes.com" and "homedepot.com" use secure, HTTPS connections.

i thought the problem was that your bookmarks are set to use the old, obsolete HTTP connections and possibly that was why you were having problems with connecting to lowes.com, because the non-secure HTTP connections wouldn't work, due to their being obsolete?

i use the "ublock origin" and "noscript" browser-extensions, among a few others, and i have no problems with connecting to those websites, lowes.com and homedepot.com, though of course you need to allow scripting, temporarily, on those websites, in noscript's settings.

i am just saying that, if you are using the "ublock origin" and "noscript" browser extensions and you are having problems with connecting to those websites, lowes.com and homedepot.com, most likely the problem is not with those browser-extensions.

you could try disabling firefox's "enhanced tracking protection," except for blocking third-party cookies. the "enhanced tracking protection" could be causing problems, particularly when blocking "fingerprinting."

incidentally, if you have first-party cookies blocked, that also could be causing problems.

the problem could be with your linuxmint distro.. i had endless problems with linuxmint when i tried it. i switched to a ubuntu distro and had no problems at all. i tried the normal ubuntu distro but i chose to use the "lubuntu" variation.

i would suggest that you try using firefox's profile manager to create a new, clean firefox-profile, for testing, but that might not be so easy when using linux. i don't know.

i will mention that, when i was using linux, lubuntu, i used the chrome browser rather than using the firefox browser. it just seemed to work better all the way around, at the time.

i used "lubuntu" for 2 years, from january 2016 til december 2017, when i finally got a new, windows 10 computer.

in january 2016, everything switched over to using HTML5-video and my windows xp computer was not compatible with it, with HTML5-video, so i had to switch to using ubuntu, until getting a new computer, with a newer version of windows.

i thought about continuing to use "lubuntu" but i figured that i needed drivers that were compatible with windows 10 for my new computer, with its new hardware.

i did try running ubuntu/lubuntu on my new computer, when i first got it, and it worked fine, but i figured that i didn't need a dual-boot computer so i removed it and opted to just use windows 10 for the time being.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Re: Access Denied

Post by borgward »

Bookmarks were https for Lowes, Home Depot. I got http when I searched Lowes, Home Depot with Duckduckgo. That is no longer happening. I can now access those sites. I am also able to access this site with out any work arounds.
redwolfe_98
Posts: 401
Joined: September 26th, 2008, 2:13 am
Location: South Carolina, USA

Re: Access Denied

Post by redwolfe_98 »

duckduckgo is just bing, rebranded.

as for the duckduckgo glitch where it was pulling up obsolete HTTP links which didn't work, which, incidentally, i don't think would have happened with the "normal" bing search engine, i wonder if linuxmint was responsible for the problem? or was it duckduckgo? or microsoft? my guess is that linuxmint caused the problem.

and why didn't firefox automatically upgrade the HTTP connections to using HTTPS connections? again, my guess is that linuxmint was responsible for causing the problem.

like i said, my experience with linuxmint, nothing but problems.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Re: Access Denied

Post by borgward »

Bing is owned by Microsoft. Dick is owned by Gabriel Weinberg. Duck does some business with Bing. I am stuck w/Bing on my fire8 device and really do not like using it. I prefer FF with Duck, warts and all.

I suspect network problems came into play. Got this message from my isp a few hours ago:

Good day, all. This morning we were able to resume network operations as normal.
If you are still having any type of trouble with your service please reboot your equipment as IP addresses have changed. After five minutes and it has not resumed, please let us know.
Everything should now be working as expected. We are showing to be back to 100% connectivity.

Our current understanding is that there was a power issue at an upstream facility that could not be resolved until the correct staff were available this morning. We are very sorry for the trouble this may have caused you.

We have learned a lot of information about our network and some of its bottlenecks that had never been pushed to their limits until yesterday. We have plans in place and are waiting for the right equipment to be able to handle events like this much better.

Please let us know if you have any questions or concerns.

Friendly reminder that we are now able to send text alerts for certain events. If you have not signed up for those and wish to do so please text your name and “alerts” to 512-308-3000

Note: we are having trouble getting texts to AT&T numbers. After x amount of messages in too short of time, they are flagging us as spam. We are working to fix this.

Thanks, and all the best.

The Choice Providers team

Choice Providers TX • info@choiceproviderstx.com • 5123083000
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jscher2000
Posts: 11734
Joined: December 19th, 2004, 12:26 am
Location: Silicon Valley, CA USA
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Re: Access Denied

Post by jscher2000 »

borgward wrote:Access Denied
You don't have permission to access "http://www.lowes.com/" on this server.

Reference #18.1f784017.1664750638.38192829
The "Access Denied" message with a Reference # is characteristic of a perimeter security system/Web Application Firewall designed to prevent bot and other suspicious connections to the website.

Some possible issues to consider:

(A) If you are using a VPN when accessing these sites, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. User agent looks okay at first glance.

(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings/Preferences page using either:

* "3-bar" menu button > Settings (or Preferences)
* (menu bar) Tools > Settings (or Edit > Preferences)
* type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?
borgward
Posts: 208
Joined: July 22nd, 2004, 2:36 pm

Re: Access Denied

Post by borgward »

Good to know. Will file away for future reference. Problem went away on it's own. My isp sent notice yesterday that there had been problems upstream from them. I suspect that was what caused the problems. I still get "Access Deniied" with Lowes and HD unless I disable NoScript and AdBlock Plus.
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