Firefox crashes far too often
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Firefox crashes far too often
In the last few weeks I've noticed that Firefox is crashing at least once a day, and usually several times a day. It's very sweet of them to say sorry, but wouldn't mending the code be a better response?
Peter
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Re: Firefox crashes far too often
Please enter in the address/url bar: about:support
Scroll down to 'Crash Reports'
Copy and Paste here 2 or 3 links to the crash-report (right-click on link > Copy Link)
Scroll down to 'Crash Reports'
Copy and Paste here 2 or 3 links to the crash-report (right-click on link > Copy Link)
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- Posts: 56
- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
Thanks. Of course, since I posted it hasn't crashed! I'll do what you suggest. But there's not much point in Mozilla saying that a crash report will be sent when no action is taken. Given the frequency of crashes, I can't surely be the only person with this problem!
Peter
- therube
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- Location: Maryland USA
Re: Firefox crashes far too often
about:crashes should show your crashes (including past ones).
Copy & paste the last few 'View' links here.
Aside from the general ... that FF is these days, it is nonetheless generally, stable.
So yes, you might be the only person with this problem .
Copy & paste the last few 'View' links here.
Aside from the general ... that FF is these days, it is nonetheless generally, stable.
So yes, you might be the only person with this problem .
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
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- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
OIC Thanks @therube for that - I'd not realised you could see crash details. And now I've looked at them it's gobbledegook as far as I'm concerned
Anyway, I've submitted them - do you know if Mozilla ever report back to the originator?
Anyway, I've submitted them - do you know if Mozilla ever report back to the originator?
Peter
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- Posts: 5469
- Joined: May 13th, 2012, 10:43 am
Re: Firefox crashes far too often
If there is a high number of crashes that have the same signature will cause someone to look at it at Mozilla. They will not answer directly to the submitter.ptoye wrote:OIC Thanks @therube for that - I'd not realised you could see crash details. And now I've looked at them it's gobbledegook as far as I'm concerned
Anyway, I've submitted them - do you know if Mozilla ever report back to the originator?
Could you copy/paste as noted above 2 or 3 so we can have a look at the crash-report ? Would help determine if yours is a isolated cause or maybe help
to see if a bug report has been opened on the crash signature.
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Re: Firefox crashes far too often
Here are the last 3 crashes. I think it happens when I close a tab.
https://crash-stats.mozilla.org/report/ ... fc40230323
https://crash-stats.mozilla.org/report/ ... 1ec0230323
https://crash-stats.mozilla.org/report/ ... 85d0230323
Hope this helps. There seem to be quite a lot of bug reports of this type, marked 'Fixed'
https://crash-stats.mozilla.org/report/ ... fc40230323
https://crash-stats.mozilla.org/report/ ... 1ec0230323
https://crash-stats.mozilla.org/report/ ... 85d0230323
Hope this helps. There seem to be quite a lot of bug reports of this type, marked 'Fixed'
Peter
- dickvl
- Posts: 54145
- Joined: July 18th, 2005, 3:25 am
Re: Firefox crashes far too often
In the crash annotations there is AsyncShutdownTimeout data available, but it shows that all items them need to be cleared are cleared: "cache": "cleared", "cookies": "cleared", "offlineApps": "cleared"
So I'm not sure what is wrong here or that that actual crash has another cause.
As a test, you can try to disable: privacy_sanitize_sanitizeOnShutdown => false
I notice you have accessibility active: AccessibilityClient : rf-chrome-nm-host.exe|9.4.1.1
So I'm not sure what is wrong here or that that actual crash has another cause.
As a test, you can try to disable: privacy_sanitize_sanitizeOnShutdown => false
I notice you have accessibility active: AccessibilityClient : rf-chrome-nm-host.exe|9.4.1.1
Code: Select all
{
"phase": "Places Clients shutdown",
"conditions": [
{
"name": "sanitize.js: Sanitize on shutdown",
"state": {
"progress": {
"isShutdown": true,
"clearHonoringExceptions": true,
"sanitizationPrefs": {
"privacy_sanitize_sanitizeOnShutdown": true,
"privacy_clearOnShutdown_cookies": true,
"privacy_clearOnShutdown_history": false,
"privacy_clearOnShutdown_formdata": false,
"privacy_clearOnShutdown_downloads": false,
"privacy_clearOnShutdown_cache": true,
"privacy_clearOnShutdown_sessions": false,
"privacy_clearOnShutdown_offlineApps": true,
"privacy_clearOnShutdown_siteSettings": false,
"privacy_clearOnShutdown_openWindows": false
},
"advancement": "session-permission",
"cache": "cleared",
"cookies": "cleared",
"offlineApps": "cleared",
"step": "promises:0"
}
},
"filename": "resource:///modules/Sanitizer.sys.mjs",
"lineNumber": 158,
"stack": [
"resource:///modules/Sanitizer.sys.mjs:onStartup:158",
"resource:///modules/BrowserGlue.sys.mjs:BG__onWindowsRestored:2255",
"resource:///modules/BrowserGlue.sys.mjs:BG_observe:953",
"resource:///modules/sessionstore/SessionStore.sys.mjs:initializeWindow:1690",
"resource:///modules/sessionstore/SessionStore.sys.mjs:onBeforeBrowserWindowShown/<:1868"
]
}
]
}
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- Location: South Carolina, USA
Re: Firefox crashes far too often
what i notice is that the crash reports show the person as using firefox 109 while the forum is showing that they are using firefox 111. something is mixed up.
find answers at "Mozilla Support":
https://support.mozilla.org/en-US/products/firefox
https://support.mozilla.org/en-US/products/firefox
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- Posts: 56
- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
Maybe because FireFox has updated since the last crash. But I've just looked at the update history, and that shows that I updated to version 111 on 19 March. Version 109 was updated to 110 on 17 February, which is well before the crashes I posted. Odd.redwolfe_98 wrote:what i notice is that the crash reports show the person as using firefox 109 while the forum is showing that they are using firefox 111. something is mixed up.
Peter
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- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
Thanks @dickvl. I'll try that and see how it goes. But first I'll update to 111.1 which seems to be available now and see if the crashes go away.dickvl wrote: As a test, you can try to disable: privacy_sanitize_sanitizeOnShutdown => false
I notice you have accessibility active: AccessibilityClient : rf-chrome-nm-host.exe|9.4.1.1
Don't know about accessibility. I'm sure I've never switched it on and a search for 'accessibility' in the Settings menu gives a blank. How do I switch it off?
Peter
- dickvl
- Posts: 54145
- Joined: July 18th, 2005, 3:25 am
Re: Firefox crashes far too often
I hadn't checked the CrashTime in the reports, but the crashes happened in February, so you can ignore them.
CrashTime : Sun, 19 Feb 2023 13:01:48 GMT
Don't you have recent crash reports from the current release or are this merely tab crashes that may not generate a crash report (i.e. do you get the crash reporter)?
CrashTime : Sun, 19 Feb 2023 13:01:48 GMT
Don't you have recent crash reports from the current release or are this merely tab crashes that may not generate a crash report (i.e. do you get the crash reporter)?
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- Posts: 56
- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
@dickvl Sorry, don't understand this. I sent you the most modern of the reports. Looking at them there's no 'Crash time' field - where do you find that?.
And it just crashed again when I closed a tab. https://crash-stats.mozilla.org/report/ ... 3b70230327 I hope you will see that the install time was 19 March (111.1).
I'm sure I clicked the button which asks if I want to report the crash, but it came up as not having been submitted. Is there a bug there too?
And it just crashed again when I closed a tab. https://crash-stats.mozilla.org/report/ ... 3b70230327 I hope you will see that the install time was 19 March (111.1).
I'm sure I clicked the button which asks if I want to report the crash, but it came up as not having been submitted. Is there a bug there too?
Peter
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- Joined: May 27th, 2012, 3:47 pm
Re: Firefox crashes far too often
Have you turned off auto updates in the registry?
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- Joined: February 3rd, 2008, 10:30 am
Re: Firefox crashes far too often
No. How am I expected to know about this? What's the key and the value? It's normally regarded as very bad manners for a program to need a manual registry hack. If Firefox is going down this route, I think it's time to look for another browser
Peter