Submission Error with a Government Website - Need Help

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d2wp
Posts: 75
Joined: January 9th, 2023, 7:09 pm

Submission Error with a Government Website - Need Help

Post by d2wp »

Hi guys.. when I send filled out info to a certain website I get an error with my submission. The website is a city government site. The website gives an error that says: "Invalid captcha or unable to validate." The screenshot of the error is below. When I send it through another browser like Edge I dont get the error. How do I fix this?

Image
morat
Posts: 6404
Joined: February 3rd, 2009, 6:29 pm

Re: Submission Error with a Government Website - Need Help

Post by morat »

Does the same thing happen if you launch the program in Mozilla Troubleshooting mode?

Diagnose Firefox issues using Troubleshoot Mode
http://support.mozilla.org/kb/diagnose- ... shoot-mode
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

Re: Submission Error with a Government Website - Need Help

Post by skuddle »

Are you using NoScript??
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
d2wp
Posts: 75
Joined: January 9th, 2023, 7:09 pm

Re: Submission Error with a Government Website - Need Help

Post by d2wp »

skuddle wrote:Are you using NoScript??
Not on a newly created profile to test this site. The results came back the same. Has nothing to do with any addons. Something is wrong with firefox
d2wp
Posts: 75
Joined: January 9th, 2023, 7:09 pm

Re: Submission Error with a Government Website - Need Help

Post by d2wp »

morat wrote:Does the same thing happen if you launch the program in Mozilla Troubleshooting mode?

Diagnose Firefox issues using Troubleshoot Mode
http://support.mozilla.org/kb/diagnose- ... shoot-mode
I actually created a new profile with no addons installed. I get the same issue. What do you suggest?
morat
Posts: 6404
Joined: February 3rd, 2009, 6:29 pm

Re: Submission Error with a Government Website - Need Help

Post by morat »

The submission should work with default settings. Perhaps, Firefox is not supported or there is a website bug causing an issue.
d2wp
Posts: 75
Joined: January 9th, 2023, 7:09 pm

Re: Submission Error with a Government Website - Need Help

Post by d2wp »

morat wrote:The submission should work with default settings. Perhaps, Firefox is not supported or there is a website bug causing an issue.
Definitely a bug, no question. Thanks. Where can bug reports be sent to mozilla about this issue?
morat
Posts: 6404
Joined: February 3rd, 2009, 6:29 pm

Re: Submission Error with a Government Website - Need Help

Post by morat »

Can you post a url that a Mozilla developer can test?

e.g.

Dog Names in New York City
http://a816-dohbesp.nyc.gov/IndicatorPublic/dognames/
http://bugzilla.mozilla.org/show_bug.cgi?id=1363423

If it's a private page, then they may not be able to help.

Bug Writing Guidelines
http://bugzilla.mozilla.org/page.cgi?id ... iting.html
d2wp
Posts: 75
Joined: January 9th, 2023, 7:09 pm

Re: Submission Error with a Government Website - Need Help

Post by d2wp »

morat wrote:Can you post a url that a Mozilla developer can test?

e.g.

Dog Names in New York City
http://a816-dohbesp.nyc.gov/IndicatorPublic/dognames/
http://bugzilla.mozilla.org/show_bug.cgi?id=1363423

If it's a private page, then they may not be able to help.

Bug Writing Guidelines
http://bugzilla.mozilla.org/page.cgi?id ... iting.html

Thanks !!!!
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dickvl
Posts: 54145
Joined: July 18th, 2005, 3:25 am

Re: Submission Error with a Government Website - Need Help

Post by dickvl »

Could be a problem with Total Cookie Protection.
Did you try to disable Enhanced Tracking Protection?
https://support.mozilla.org/en-US/kb/to ... eakage-faq
https://support.mozilla.org/en-US/kb/in ... ndard-mode
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