User Help for Mozilla Firefox
This appears to be rectified this morning. Can anyone confirm?
Its working now.
This problem now seems solved. I successfully logged into Chase this morning using FF (no more using IE Tab extension
FWIW, Lenovo System Toolbox stopped working, problem related to FF also; see:
http://forums.lenovo.com/lnv/board/mess ... 493#U90493
Lenovo posted a software update mid-March which resolved the problem.
I am having issues as well logging into chase.com This started 2 days ago for me. When type in my login cridentials it takes me to the secondary login screen and asks for cridentials again. It does not say invalid password or anything, it just wants my login information again. Very frustrating... I also just reformatted my laptop today and when i tried to log in it was still unsuccessful.
Sometimes site-specific problems can be fixed by removing your cookies for that site and clearing your cache (already-downloaded copies of the page files).
[In Mac]: Firefox | Preferences , or
[In *nix]: Edit | Preferences
Privacy | Show Cookies - remove cookies (from the problem site only)
Advanced | Network | Clear Now
If that doesn't work, perhaps it's not individual cookies that are the problem, but that the entire cookie database has become corrupted. In that case, with FFox NOT running, go into your PROFILE files, and delete or rename the cookies.sqlite file.
See this Mozillazine Knowledge Base article re Firefox profile location and contents:
Doug Wilson, "The Makai Guy"
Win7 Home Prem (64bit): FF 38.0.5, TB 38.0.1║ Android 4.2.2/4.4.2: FF 38.0.5, no Android TB available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
I just got off the line with a Chase Rep and he said that it is because the website stores a cookie in your browser so the server recognizes it each time as a "trusted computer". He said to never clean your cookies, just your history and cache. I asked what if I'm traveling in Europe for a month (which I do sometimes) and need to check my balances and charges and use a different computer each time? He said to use the "send ID to email" option, every time. Yes, each time. So why do we have a username and strong password? Also, while I was on the phone trying to get someone to talk to I had to input my account number, my debit card number and when they asked me for my pin number I started yelling at the phone and someone came on. Ugghh, I know it's supposed to be safe but come on!
Can't login and got suspicious email "confirming" changes I apparently made to my online profile while I WAS at work Monday morning.
...and you've replied to a thread that's been dead for 3 years. If you require support with your use of Firefox (the browser) please create a new topic.
Locking this thread due to the age of the original posts.
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