Gmail Secure Connection Failed

User Help for Mozilla Firefox
Posts: 1
Joined: January 26th, 2011, 7:30 pm

Post Posted January 26th, 2011, 7:34 pm


Firefox 3.6.13 on Windows XP, fully patched.

Starting this week, I'm no longer able to access when I'm at work. Firefox displays this error message:

Secure Connection Failed
An error occurred during a connection to
SSL received a record that exceeded the maximum permissible length.
(Error code: ssl_error_rx_record_too_long)

This happens when we try to securely access gmail through our Google Apps for Education accounts as well.

I've tried launching FF in safe mode, but I still receive the same message.

If I use the version of Internet Explorer which is on our computers (version 6!), I can connect without a problem. Our corporate firewall administrator has let me know that because IE can connect, it can't be a problem with the firewall configuration.

Any ideas you can suggest would be greatly appreciated.

Thanks for your help,



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Posts: 954
Joined: October 20th, 2007, 6:19 am
Location: There was a time...

Post Posted January 29th, 2011, 4:24 am

If you are still having issues try reading this.

I would try clearing the cache first, sometimes things get clogged in the works.
Mozilla/Anything Firefox I like the challenge

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