User Help for Mozilla Firefox
when i open ff i keep getting this message below , many thanks
Something is trying to trick Firefox into accepting an insecure update. Please contract your network provider and seek help
That isn't a normal message.
Moderator Daifne's Malware Suggestions:
“It's tough to make predictions, especially about the future.”
― Yogi Berra
The typo - "contract" for "contact" - and the advice to "seek help" certainly make it look malware-ish or at the very least unprofessional.
There is no screenshot provided, and I never assume people on the Internet are capable of impeccable spelling.
Apart from that, Firefox is no stranger to whimsical error messages. about:config has a tongue-in-cheek note about voiding your warranty, while about:sessionrestore has a message about being embarrassed.
I didn't say it was a joke. I pointed out that not all Firefox messages are "professionally" worded.
The mesage itself is genuine: bug 583408, attachment "patch strings".
Sure enough, it has to do with a certificate failure, as I said above. And the spelling is correct to boot.
Please be intentional...
Related bug report (note comments from Robert Strong):
Bug 653830 - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure
As a first step it would help if anyone seeing this screen error will check the firefox error console. If certificate errors are seen may I suggest you paste them into this thread.
It may help with that bug if someone is able to collect together error console reports from users with this problem, a recent comment from the developer
Progress is now being made on this bug see also for instance :
"FF4.0 is up to date, but says it fails to update"
Thanks for the input teoli2003
It would help if people with this problem can answer the question you linked:
Could the people experiencing the problem reports here and tell us if:
1) the app.update.url is wrong (aus2 instead of aus3).
2) if they have a firefox.js in the installation directory's defaults\prefs directory? (and if so, its content).
The dev need to understand why the pref is wrong for some people.
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