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firefox - insecure update

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myself123
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Post Posted May 3rd, 2011, 9:21 am

when i open ff i keep getting this message below , many thanks


Something is trying to trick Firefox into accepting an insecure update. Please contract your network provider and seek help

LoudNoise
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Post Posted May 3rd, 2011, 9:37 am

That isn't a normal message.
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Vitesse
 
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Post Posted May 3rd, 2011, 9:41 am

There is some discussion of this message here, but nobody seems to have decided exactly what causes it:

http://support.mozilla.com/en-US/questions/815130

KWierso
 
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Post Posted May 3rd, 2011, 9:43 am


Gingerbread Man

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Post Posted May 3rd, 2011, 12:36 pm

If it's not malware, then it sounds like one those wonky firewalls or ISPs that corrupt security certificates.

Vitesse
 
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Post Posted May 3rd, 2011, 1:03 pm

The typo - "contract" for "contact" - and the advice to "seek help" certainly make it look malware-ish or at the very least unprofessional.

Gingerbread Man

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Post Posted May 3rd, 2011, 2:14 pm

Vitesse wrote:The typo - "contract" for "contact" - and the advice to "seek help" certainly make it look malware-ish or at the very least unprofessional.

There is no screenshot provided, and I never assume people on the Internet are capable of impeccable spelling.

Apart from that, Firefox is no stranger to whimsical error messages. about:config has a tongue-in-cheek note about voiding your warranty, while about:sessionrestore has a message about being embarrassed.

LoudNoise
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Post Posted May 3rd, 2011, 2:17 pm

I doubt that they would joke about something trying to push an insecure update.
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Gingerbread Man

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Post Posted May 3rd, 2011, 2:46 pm

LoudNoise wrote:I doubt that they would joke about something trying to push an insecure update.

I didn't say it was a joke. I pointed out that not all Firefox messages are "professionally" worded.

The mesage itself is genuine: bug 583408, attachment "patch strings".

Sure enough, it has to do with a certificate failure, as I said above. And the spelling is correct to boot.

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Post Posted May 3rd, 2011, 2:57 pm

The mesage itself is genuine: bug 583408, attachment "patch strings".

Please be intentional... [-o<

Alice

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Post Posted May 4th, 2011, 3:43 am

Related bug report (note comments from Robert Strong):
https://bugzilla.mozilla.org/show_bug.cgi?id=653830
Bug 653830 - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure
Alice Wyman

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Post Posted May 10th, 2011, 3:50 am

As a first step it would help if anyone seeing this screen error will check the firefox error console. If certificate errors are seen may I suggest you paste them into this thread.

Related bug report (note comments from Robert Strong):
https://bugzilla.mozilla.org/show_bug.cgi?id=653830
Bug 653830 - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure


It may help with that bug if someone is able to collect together error console reports from users with this problem, a recent comment from the developer
(Robert strong)
if there are 5 background check errors in a row then the ui is displayed. We need to find out why they are getting errors while checking (it affects both background and foreground checks though the message is only displayed after 5 background check errors). If it is possible to confirm that the majority are getting *.mozilla.org in the cert error then it is possibly an infrastructure issue.
John 99

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Post Posted May 18th, 2011, 3:55 am

:D Progress is now being made on this bug see also for instance :
"FF4.0 is up to date, but says it fails to update"
http://forums.mozillazine.org/viewtopic.php?p=10815347#p10815347

Thanks for the input teoli2003
John 99

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Post Posted May 18th, 2011, 4:18 am

It would help if people with this problem can answer the question you linked:

Could the people experiencing the problem reports here and tell us if:
1) the app.update.url is wrong (aus2 instead of aus3).
2) if they have a firefox.js in the installation directory's defaults\prefs directory? (and if so, its content).

The dev need to understand why the pref is wrong for some people.

pcc322
 
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Post Posted June 26th, 2011, 4:18 pm


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