User Help for Mozilla Firefox
6 posts • Page 1 of 1
Is there a way to completely remove (not just disable) the AVG Safe Search add-on? It prevents me from connecting to the internet!
I have Windows Vista, FF 6.0.1 with options marked as "warn me when sites try to install add-ons" and "ask me what to do when updates are found".
When I installed AVG free, I unticked the search bar because I didn't want to install it.
I'm not sure if the Safe Search add-on was installed then or if was "updated" afterwords, but within a day or two I kept getting messages saying "firefox is using too much memory. Close and restart". Then I could not connect to the internet anymore.
After several hours trying to figure out what the problem was, I found the add-on and disabled it. It didn't solve the problem.
Finally, I found a post suggesting un-ticking the boxes in link-scanner settings in AVG Tools / advanced options. It did the trick and all was well for a few days ...
... until this morning when I once again lost internet connection.
Checking the add-ons I saw that the AVG search was still disabled, but showed as recently updated. I certainly did not update it!!!
Took me a few more hours to finally find a post suggesting ticking LinkScanner in Ignore error status in AVG Tools / advanced options. I'm finally back online.
Now, I've always thought that AVG was a great anti-virus, but this add-on is a nightmare. And how can it install and update itself without my knowledge? The FF options I have marked should prevent from it?
It only gives the option to enable/disable it, so is there a way to remove this piece of @#!$%# ?
Thank you very much for any help.
You need to change settings in AVG. Try this > http://support.mozilla.com/en-US/kb/Con ... %20add-ons
Scroll down to AVG Safe Search
"Outside of a dog, a book is a man's best friend. Inside of a dog it's too dark to read." ~ Groucho Marx
Thank you very much for the quick reply.
This is what I did to get it to work. What I'm looking for now is a way to completely remove the add-on.
It's a component of AVG. Probably the only way to completely remove it is to completely remove AVG.
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/
I use AVG also but haven't had these problems in a long, long time.
You might try uninstalling AVG, then reinstalling. On the reinstall, configure it not to install Safe search or Link Scanner.
Doug Wilson, "The Makai Guy"
Win7 Home Prem (64bit): FF 38.0.5, TB 38.0.1║ Android 4.2.2/4.4.2: FF 38.0.5, no Android TB available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
Here is a solution I found:
In the registry editor navigate to:
and delete the key:
Then delete the contents of the folder:
Worked for me
via (http://www.technipages.com/firefox-3-ca ... d-out.html)
6 posts • Page 1 of 1
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