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Completely removing the Babylon Toolbar extension

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Post Posted September 24th, 2012, 5:29 am

patrickjdempsey wrote:Menu > Help > Troubleshooting Info > click Open Containing Folder.

Close Firefox.

Open the pref.js file using a text editor and get rid of those entries.

Also make sure you don't have a user.js file, if you do open that up and look for those entries.

There have been reports of the Skype toolbar installing nasties with it so you might try disabling that and repeating.


Babylon had wormed its way onto my system despite me unticking all the relevant boxes during installation of Hypercam2 some time ago. I had managed to get rid of visible signs of it but accidentally came across the about:config entries whilst looking for something else - horror ](*,)

Before doing anything else I uninstalled Hypercam2 via Add/Remove (I wish I'd used Revo but just didn't think!).

Patrick's solution has worked for me, once I managed to access Notepad (in Windows7 it's in Windows>System32) to use as "text editor". Babylon was in prefs.js (I deleted entries and saved file) and user.js (I deleted that file entirely as there was nothing in it besides Babylon entries).

For extra reassurance I rebooted the laptop and checked about:config - it's well and truly GONE!

Thank you, Patrick =D>

patrickjdempsey

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Post Posted September 24th, 2012, 1:21 pm

By putting it in user.js they are assuring that when you restart Firefox their settings will come back after you've disabled them.
Tip of the day: If it has "toolbar" in the name, it's crap.
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Chicago Bob
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Post Posted October 1st, 2012, 8:11 pm

Hi Guys,

Thanks for the help, thusfar. But I am stuck as to how I actually find and delete the pref.js and user.js files. Where do I find them and how to I delete them? I'm a newbie at these kinds of things. Any help would be much appreciated. [-o<

Thanks!

Josh

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Post Posted October 1st, 2012, 9:35 pm

Menu > Help > Troubleshooting Info > Show Folder.
Close Firefox.
Open prefs.js and user.js in notepad.
Delete any entries relating to Babylon.
Save files.
Reopen Firefox.

Note that this is the final stage after you've rooted out the extension itself.
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/

captainblack
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Post Posted October 3rd, 2012, 9:41 am

Hi all.

I hope this helps somebody or many?

I've discovered that uninstalling the browser manager and any files related to babylon solves all issues with firefox and ebay!! the firefox browser is much quicker now and loads pages up in seconds with no issues!!

I hope this works for everyone??

patrickjdempsey

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Post Posted October 3rd, 2012, 12:30 pm

You are lucky. Most people have to manually files in their Firefox profile.
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/

Babylon.LTD

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Post Posted October 4th, 2012, 4:25 am

captainblack wrote:Hi all.

I hope this helps somebody or many?

I've discovered that uninstalling the browser manager and any files related to babylon solves all issues with firefox and ebay!! the firefox browser is much quicker now and loads pages up in seconds with no issues!!

I hope this works for everyone??



That should work for Everyone as we have tried to explain several times, thank you Captainblack

Lovely Day to U All


:-)

malliz
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Post Posted October 4th, 2012, 5:03 am

Babylon.LTD wrote:That should work for Everyone as we have tried to explain several times


But it doesn't does it? One of the reasons is because of the way your lousy company has written it's rotten scumware. Get a real job one that doesn't entail be an apologist for a malware supplier
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

Babylon.LTD

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Post Posted October 4th, 2012, 5:38 am

If you delete the browser manger ,and you still get Babylon search

• Navigate to the key HKLM\SYSTEM\CurrentControlset\services, locate the Browser Manager subkey here and hit the delete key
• Go to HKLM\Software\ and delete Browser Manager from here
• Remove the dll from HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Appinit_Dlls


That Should Work !

thanx

cemonkey2012
 
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Post Posted October 6th, 2012, 11:25 am

Babylon.LTD wrote:If you delete the browser manger ,and you still get Babylon search

• Navigate to the key HKLM\SYSTEM\CurrentControlset\services, locate the Browser Manager subkey here and hit the delete key
• Go to HKLM\Software\ and delete Browser Manager from here
• Remove the dll from HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Appinit_Dlls


That Should Work !

thanx
NOTHING IS WORKING!!!! Why the heck can I not get this removed? This is soo not cool and I know some people are sick of this topic (as I search for the solution to remove it permanently because all the previous "How to Uninstall" are not a SOLUTION) but the steps listed here time over and over again are NOT a solution. It does not come off. After preforming the same steps over 4 times it's still here and still lurking in the background and I HATE it!!!
Please someone tell me really how to remove it please cause seriously nothing so far posted has worked permanently. even Babylon themselves give instructions but of course they don't work either.

Also on my other laptop I have "Sweet I'Am" that I can't remove. I have tried everything there as well all to get the same results, it disapears then reappears.
Seems every time I update Firefox I get some funky virus or Malware/Spyware or something. Last year when I upgraded Firefox I got a "Cars 4 All Biz.com" virus that would not let me search or navigate to any website I had not been to before. Basically completely disabled m PC for new use of anything and it took forever to remove it and I'm sure its not completely removed either and I'm sure its lurking around in the background somewhere and eventually will again rear its ugly head... I want a MAC..... All this makes me Want A Mac even MORE............

again I know many are sick of this topic but it would'nt be a topic anymore if there was a real solution given somewhere. I'm sorry for the post but I'm in need of a real solution. Please help if you have it. I'm willing to issue a Starbucks gift card to whomever had the Real Solution for these pesky bugs......

Charity

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Post Posted October 6th, 2012, 1:48 pm

1. You are not getting those problems from updating Firefox, unless you are not using the automatic updating process but are instead downloading newer version from sites other than Mozilla's official one. http://www.mozilla.org/en-US/firefox/fx/#desktop

2. What security software are you running on that system? Are you sure that you completely cleaned out the prior infections?
Install and run these programs, consecutively, not simultaneously.
http://www.malwarebytes.org/mbam.php
http://www.superantispyware.com/
http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://bleepingcomputer.com/
http://www.spywareinfoforum.com/
http://aumha.net/viewforum.php?f=30

JayhawksRock

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Post Posted October 6th, 2012, 1:51 pm

You tried this? > viewtopic.php?p=12298841#p12298841
and > viewtopic.php?p=12334529#p12334529

You have to get rid of the 3 programs you installed in Windows FIRST or it will never go away
"The trouble with quotes on the internet is you never know if they are genuine" ...Abraham Lincoln

patrickjdempsey

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Post Posted October 6th, 2012, 3:39 pm

You also need to delete entries in user.js in your profile:
viewtopic.php?p=11644115#p11644115
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/

Babylon.LTD

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Post Posted October 7th, 2012, 1:40 am

http://www.babylon.com/uninstall_search/index

ms.mouse

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Post Posted October 22nd, 2012, 9:00 am

If I see that ridiculous response from Babylon.LTD again, anywhere on the internet, I might just have to go round and brick their windows!!! They know perfectly well that that is NOT enough to get the wretched thing off your computer altogether.

I have spent the best part of a week - all day, every day and most of the night - working on getting this off my partner's computer.

I followed ALL the instructions in this thread and on recommended specialist malware-removal sites, using ALL the tools recommended. I have edited or deleted the files in the registry, scanned and re-scanned with malware finders and removal tools and have a firewall and AV on constantly.

I finally got rid of everything babylon except about:config and cleared that editing the pref.js (there was no user.js file). Many thanks for that tip as I did not find that information elsewhere - most of the other sites just focus on removing the more obvious evidence of the babylon toolbar and search engine rather than the deep-rooted problem.

The rubbish instructions from Babylon are irrelevant except for removing surface symptoms of the infection. On the infected computer:

- Babylon is NOT now listed in extensions

- is NOT now listed in search engines

- and it is NOT in "about:config" either.

Nevertheless, a search from the search box on the Firefox "home page" produced a page of results generated by Babylon!

(All the BrowserMgr files and variants as described in posts above have already been removed).

Back to square one!

Despite all these efforts there is clearly something still lurking on the PC that is re-generating this evil parasite!

I wish I knew how to initiate a class action case against Babylon - they damn well deserve it for wasting so much time for so many people globally!
Best wishes,

Ms Mouse

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