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Firefox wont open

User Help for Mozilla Firefox
powerton
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Post Posted February 24th, 2012, 4:21 am

Hello.

I am having a problem with Firefox. All of a sudden it wont open. I have cleaned al temp files etc, uninstalled and reinstalled Firefox, but the problem still persists. Can anyone advise? Here is the crash report:

AdapterDeviceID: 0046
AdapterVendorID: 8086
Add-ons: {b192c10d-58c9-4647-86a4-14a7142a8ae4}:3.10.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2
AvailableVirtualMemory: 4029235200
BuildID: 20120215223356
CrashTime: 1330082255
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1329560558
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterSubsysID: 06011025, AdapterDriverVersion: 8.15.10.2622
D2D? D2D+
DWrite? DWrite+
xpcom_runtime_abort(###!!! ABORT: unable to find a usable font (serif): file e:/builds/moz2_slave/rel-m-rel-w32-bld/build/gfx/thebes/gfxFont.cpp, line 2113)
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 76321
StartupTime: 1330082255
SystemMemoryUsePercentage: 36
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 10.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :

This report also contains technical information about the state of the application when it crashed.

Thanks in advance.

DanRaisch
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Posts: 107271
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the East Coast

Post Posted February 24th, 2012, 5:57 am

Close all applications and reboot the computer.
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from www.mozilla.com
Delete the directory C:\Program Files\Mozilla Firefox
Run the installer.
Restart the anti-virus program.

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