User Help for Mozilla Firefox
On pages with flash videos FF has been crashing more and more often.
I get the "plugin container has stopped working for firefox" message, it´s the Adobe Flash plugin.
I´m running Win7 Ultimate, and Flash is up to date. There is no extra flash installations.
I tried disabling FF extensions but it makes no difference, still crashes on videos.
Please help, I really don´t want to switch to Chrome.
The Flash plugin and the plugin container are two different things.
Have you just disabled extensions or did you try Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
Have you tried disabling hardware acceleration by right clicking on the Flash app and changing the settings in that environment?
I´ve disabled acceleration already.
It doesn´t seem to happen in safe mode but without addons I´d just rather not use FF.
My addons are up to date and theres only 10 of them. Only AdBlock runs the whole time.
Just to be sure... have you disabled hardware acceleration in Flash, not just in Firefox, as Dan was suggesting?
Doug Wilson, "The Makai Guy"
Win7 Home Prem (64bit): FF 39.0, TB 38.1.0 ║ Android 4.2.2/4.4.2: FF 9.0, no Android TB available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
I disabled acceleration by right-clicking a flash video and going into the settings.
It just happened again so I copied the info in the popup:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 220.127.116.1154
Application Timestamp: 4f5ecbd4
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 011121ee
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
Just in Flash.
Now in normal mode - Firefox menu > Tools > Options > Advanced > General > uncheck 'use hardware accel...' . Restart Firefox.
Thanks for the help, but I actually already had that disabled too.
You may be able to identify a specific extension that is causing the problem if the issue is not actually hardware acceleration. Try disabling all extensions but one and then close and restart the program. (Disable them by using menu path Tools->Addons->Extensions->click on "Disable" for every extension but one.) See if the problem is present. If not, enable an additional extension and close and restart the application. Repeat this procedure until the problem reappears. The last enabled extension will be the cause of the problem.
OK I´ll give it a shot and report back here.
All adons disabled and it still happens.
Just so we are all clear on what you have:
It works in Safe Mode.
But it crashes with:
hardware acceleration disabled in both Firefox and Flash,
and all extensions disabled,
and running the default theme?
And I'm going to assume you restarted Firefox after disabling hardware acceleration?
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/
Yes to all of the above.
Well, looks like your options are narrowing, doesn't it? Good luck with it all.
I give up. Much as I don´t want to I´m going to give chrome a shot.
Thanks for trying to help.
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