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FF Freezes When I Open Amazon.com

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JSS3rd

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Joined: May 28th, 2003, 12:50 am
Location: Long Island, NY

Post Posted June 12th, 2012, 9:57 am

This one has me tearing my hair out.

Using either FF 13.0 or Aurora (15.0a2), either normally or in their Safe Mode, the programs freeze when I go to Amazon.com. The only way I can navigate the website is by using the IE Tab 2 extension.

Amazon.com is the ONLY site (that I'm aware of) that this happens with, and it's only begun in the past few weeks. I've cleared the cache in both programs and removed Amazon's cookies, but the problem persists.

Any thoughts?
Jim
64-bit Win7 Pro SP1, PM (Pale Moon) 24.7.1x64, FF 31.0, TB 24.7.0

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the East Coast

Post Posted June 12th, 2012, 10:06 am

Do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

JayhawksRock

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Joined: October 24th, 2010, 8:51 am

Post Posted June 12th, 2012, 10:07 am

Safe mode does NOT disable plugins, try disabling all plugins/toolbars and see what happens. If Amazon complains enable only the plugin it asks for.
Do you realize if it weren't for Edison we'd be watching TV by candlelight?

JSS3rd

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Joined: May 28th, 2003, 12:50 am
Location: Long Island, NY

Post Posted June 12th, 2012, 7:54 pm

Thanks for the responses.

For some reason, Foxit Reader was treating Amazon.com as a corrupt PDF file and giving me an error message which could be seen only when all windows were closed and only the Desktop was visible.

After downloading the current version of Foxit Reader I uninstalled the slightly out-of-date version on my computer. When I installed the current version I didn't let it install the FF plugin. FF no longer freezes when Amazon.com is displayed and handles PDF files with no problem.

Problem solved.

ADDENDUM: Just to check, I installed the Foxit Reader plugin for FF and everything still works properly, so it must have been a bug in the previously installed version of Foxit Reader.
Jim
64-bit Win7 Pro SP1, PM (Pale Moon) 24.7.1x64, FF 31.0, TB 24.7.0

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