Shockwave Flash may be busy

User Help for Mozilla Firefox
Posts: 4
Joined: May 5th, 2013, 1:39 am

Post Posted May 5th, 2013, 2:08 am

Keep getting this crash in firefox.


If I click continue then firefox freezes and needs to be shut down via task manager. If I click stop plugin the message just pops up again after a few seconds. If I restart firefox then the message carries on coming up. The only way I've found to get rid of it is by restarting windows. After that it usually behaves for a couple of hours before the message starts popping up again. This means I keep having to restart windows.

Updated shockwave and flash player to the latest versions but it's still happening. OS - Windows 7 home premium. Firefox 20.0.1.

Posts: 8830
Joined: May 7th, 2006, 10:29 pm
Location: California

Post Posted May 5th, 2013, 4:16 am

Can you disable Flash's protected mode and see if things get any better after restarting the computer?

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