Flash Crash

[artmo]

Running W7.

I am having problems viewing certain sites. I get the message 'The Adobe Flash Player has crashed'

I have searched the forum and tried to get things going but nothing seems to work. I am confused.

Can you please help to see if this problem can be resolved. I am a computer illiterate so please give advice in a simply way.

Thank you.

[DanRaisch]

What version of Flash do you have installed on that system? Look under menu path Tools->Addons->Plug-ins.

[artmo]

Thanks for your reply.

Shockwave Flash is 18.0 r0
Shockwave for Director 12.1.9.60

[DanRaisch]

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

[artmo]

Yes the same thing happens in safe mode. I get the Adobe crash message when attempting to view content of most web pages. There is also a particular site I try to use, a speed test site, where I also get the crash message. The site works well on my laptop.

I think in going into safe mode I have caused another problem. I have lost the top line of icons on Firefox, File, edit, view......help.

I think what I did was to click 'restart Firefox in the safe mode box. Where have these gone?

Thanks for your help.

[JayhawksRock]

What ever you did hid the menu bar... right click on the Home button and tic Menu bar

[artmo]

Thank you for that. Menu bar back (easy when you know how!)

[DanRaisch]

OK, one suggestion that seemed to have helped others in the past is to remove Flash and then reinstall the latest version. https://helpx.adobe.com/flash-player/kb ... ndows.html

[artmo]

I have major problems. I started following your suggestion and got a window asking me to update Firefox. I clicked on this and immediately lost all my bookmarks, history, etc. I then had a folder on my desktop named Old Firefox Data. First question is how can I get this back into Firefox?

Since this happened Firefox and Thunderbird have been difficult to open and crash frequently.

I am getting 2 error messages;

1. jAVA(tm) wEB sTART 11.51.2.16-fes
Error encountered while invoking Java Web Start (sysExe)
c:\Program Files\Java\jre1.8.0.51\bin\java.ws.exe

2. chrome://messenger/content/toolbarlconColor.js.53

I am completely lost with this problem. Any help would be much appreciated.

[trolly]

http://kb.mozillazine.org/Migrating_set ... ew_profile

In fact you need to copy the files from the "Old firefox data" folder back into your profile folder.

[artmo]

Thank you for your reply.

Things seem a little better. Last night I had a popup asking me to update Java. I did this and since then my system has returned to a more stable state. I hope this continues.

I still can't get Adobe Flash working but I'll leave that for now. I plan to install W10 on this machine soon - am I right that this may allow Flash to work properly again?

I will try to put my 'Old Firefox Data' back where it came from later today. Fingers crossed

[JayhawksRock]

FWIW, according to your UA string you have been posting with Windows 10 since Yesterday, 1:57 pm.... or maybe a different 'puter?

[artmo]

Yes, a different 'puter.

[Peja Stija]

and whatever you do, if you really can, try to get rid of the Java plugin.

[artmo]

Thanks to everyone who helped on this.

I haven't got the problem totally resolved but I am disappearing to the US until mid October so will leave things as they are and hopefully get them sorted on my return.

Thank you again.