CONSTANT Crashes

User Help for Mozilla Firefox
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Smitty54017
Posts: 1
Joined: June 18th, 2016, 10:20 pm

CONSTANT Crashes

Post by Smitty54017 »

Over the last month or so, FF has been crashing frequently...sometimes several times in a row (Open, sudden crash. Open, sudden crash...). This is happening on 2 separate computers. 1 running Win 7 64 bit, the other running Win 10. I have tried EVERYTHING, including going back to older versions, deleting profiles, deleting cookies, uninstalling/disabling add ons, disabling hardware acceleration, etc. Crashes seem to happen most frequently on Facebook, especially when scrolling. I am currently running version 47.0, but this is happening even when I try going back as far as version 45.

Anyone else having this issue? I'm ready to dump FF in favor of Chrome or another browser.
Vitesse
Posts: 1238
Joined: April 21st, 2011, 6:03 pm

Re: CONSTANT Crashes

Post by Vitesse »

The one thing you don't say you've tried is using Firefox Safe Mode. You don't mention having done any malware scans either.
TheVisitor
Posts: 5472
Joined: May 13th, 2012, 10:43 am

Re: CONSTANT Crashes

Post by TheVisitor »

In the address/url bar enter: about:crashes

Copy/Paste the top 2 or 3 links : right-click use: Copy Link Location... Then paste that link back into this thread. Maybe someone can figure out where your crashing.
cebalrai
Posts: 5
Joined: June 20th, 2016, 4:46 am

Re: CONSTANT Crashes

Post by cebalrai »

TheVisitor wrote:In the address/url bar enter: about:crashes

Copy/Paste the top 2 or 3 links : right-click use: Copy Link Location... Then paste that link back into this thread. Maybe someone can figure out where your crashing.

I'm having the same problem. I can't do the about:crashes thing because it crashes before it can complete.... it's really that bad. And it's happening across multiple computers...
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LIMPET235
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Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Re: CONSTANT Crashes

Post by LIMPET235 »

cebalrai,
Would you please, stay with your own thread, as it makes it difficult checking for answers etc., in multiple threads.
Thank you.
> http://forums.mozillazine.org/viewtopic ... #p14635721
[Ancient Amateur Astronomer.]
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.

(Always choose the "Custom" Install.)
computerfail
Posts: 2
Joined: August 13th, 2016, 12:48 pm

Re: CONSTANT Crashes

Post by computerfail »

I haven't had any crash problems with Firefox until updating to FF48 recently. With FF48 it is constantly crashing and I've had the same problem on two computers.

I have tried FF48 without addons and still the same problem.

It seems it could be bookmark related, in my case.

I have gone back to FF47 for time being.

I tested FF48 Portable which seemed to work fine.

I did complete malware scans and I'm usually pretty good with that.
TheVisitor
Posts: 5472
Joined: May 13th, 2012, 10:43 am

Re: CONSTANT Crashes

Post by TheVisitor »

computerfail wrote:I haven't had any crash problems with Firefox until updating to FF48 recently. With FF48 it is constantly crashing and I've had the same problem on two computers.

I have tried FF48 without addons and still the same problem.

It seems it could be bookmark related, in my case.

I have gone back to FF47 for time being.

I tested FF48 Portable which seemed to work fine.

I did complete malware scans and I'm usually pretty good with that.
Did you read this thread ? In order to figure out what your crash signature is you have to give us links to the crashes, see my post here:
http://forums.mozillazine.org/viewtopic ... #p14634971
computerfail
Posts: 2
Joined: August 13th, 2016, 12:48 pm

Re: CONSTANT Crashes

Post by computerfail »

Thanks for the tip, I didn't know about the about:crashes.

However, I updated to FF48.01 and it now seems to be working normally, I guess they fixed the crash bugs.
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RobertJ
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Joined: October 15th, 2003, 7:40 pm
Location: Chicago IL/Oconomowoc WI

Re: CONSTANT Crashes

Post by RobertJ »

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Locking. Smitty54017 seems to have left.

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FF 92.0 - TB 78.13 - Mac OSX 10.13.6
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