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crash advice

User Help for Mozilla Firefox
johnoh
 
Posts: 37
Joined: December 14th, 2004, 5:30 pm

Post Posted August 31st, 2016, 9:00 am

https://crash-stats.mozilla.com/report/ ... 8022160831

Since forever, I've been having ati driver issues in different environments with both chrome and firefox crashing once or twice a day, so I went ahead and finally replaced my video card with one from nvidia and completely removed the ati driver and also reset firefox. Things were great then for three days, but now today I've had two crashes. Just looking for any input. Thanks.

the-edmeister

User avatar
 
Posts: 32253
Joined: February 25th, 2003, 12:51 am
Location: Chicago, IL, USA

Post Posted August 31st, 2016, 11:11 am

nvwgf2um.dll an nVidia DLL was red flagged in that crash report.

Did you install the drivers that came with that video card, or did you look online for the latest drivers?
Unless Nvidia software installed auto-update for drivers?
A mind is a terrible thing to waste. Mine has wandered off and I'm out looking for it.

Brummelchen
 
Posts: 4616
Joined: March 19th, 2005, 10:51 am

Post Posted August 31st, 2016, 12:26 pm

It is the latest driver version 372.54. maybe buggy?

but i discovered display fusion dll hook, i recommend to disable it.

your windows 7 is NOT up to date with patches, get all current updates first.

i found this bug
https://bugzilla.mozilla.org/show_bug.cgi?id=1191689
which leads to plugincontainer
https://bugzilla.mozilla.org/show_bug.cgi?id=1191465

red means missing symbols (debugger). i think again the driver is pretty new to mozilla.

ps current nvidia version is 372.70 WHQL since today
the magic number is 51 and you are probably part of it :p

johnoh
 
Posts: 37
Joined: December 14th, 2004, 5:30 pm

Post Posted August 31st, 2016, 12:53 pm

Brummelchen wrote:It is the latest driver version 372.54. maybe buggy?

but i discovered display fusion dll hook, i recommend to disable it.

I use display fusion to manage my three monitors. Do you mean disable the program altogether or (somehow) just disable the "hook?" If so maybe there is a new better multi-monitor program I can use?
your windows 7 is NOT up to date with patches, get all current updates first.

Thanks. Updating windows now....

thank you, but I don't know what to do about these bugs. No recommended user actions are shown on the links.
red means missing symbols (debugger). i think again the driver is pretty new to mozilla.

ps current nvidia version is 372.70 WHQL since today

I just downloaded 372.70 now so we'll see how that goes.

johnoh
 
Posts: 37
Joined: December 14th, 2004, 5:30 pm

Post Posted September 1st, 2016, 9:45 am

here's an update...
based on input from nvidia forums I went back to nvidia driver 362.0, which is said to be the most stable. Also disabled displayfusion. Then today I got another crash shown below. Nothing is highlighted in red, but am not sure where to go from here. Thanks all..

https://crash-stats.mozilla.com/report/ ... f022160901

also - no idea if this matters or not, but I use three monitors with IE/Silverlight on one and firefox on the other two, and the most stable period I've had recently was when using two GT710 2GB nvidia cards I borrowed from a friend. Since moving to two GT710 1GB cards (they did not have 2GB in stock), it seems the crashes have increased. I did a complete driver removal when changing out the cards. fwiw.

johnoh
 
Posts: 37
Joined: December 14th, 2004, 5:30 pm

Post Posted September 2nd, 2016, 4:01 pm

another update in case anyone cares...

NO problems for 36 hours now, after
- stopping all use of IE (had only been using it for silverlight), now am using silverlight within firefox instead
- disabling Shockwave Flash
- disabling Primetime Content Decryption Module provided by Adobe
- removing msmpeg2adec.dll and msmpeg2vdec.dll (they had come up red in one of the crashes)

not sure which of the above is helping, but feel no need to re-enable any of them

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