MozillaZine

(Resolved) Firefox 32bit permanent crash

User Help for Mozilla Firefox
mart4494
 
Posts: 46
Joined: July 30th, 2003, 2:21 pm

Post Posted January 12th, 2017, 3:15 am

Everything working fine until new system rebuild - Win10 x64 - 16GB ram - 500GB SSD. Using integrated graphics from the Intel i5-6500 CPU. Video Chipset - Intel HD Graphics 530 (Skylake-S GTS) - all updated. The crash report states 'GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0 (t=3.08921)' but not sure where to go with this as everything fully updated and no other programs are affected. So a big ??? here.

Unable to get Firefox x86 to start either in normal or safe mode - nothing transferred from the old profile so it's a vanilla install. Cyberfox 32bit runs fine.

Malwarebytes reports zero infections.

The following are the crash details - apologies for their length. Any input appreciated as it all goes over my head.

Normal Mode Crash Report -

AdapterDeviceID: 0x1912
AdapterDriverVersion: 21.20.16.4542
AdapterSubsysID: 40421297
AdapterVendorID: 0x8086
AvailablePageFile: 15293063168
AvailablePhysicalMemory: 13000265728
AvailableVirtualMemory: 3807825920
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 41746432
BreakpadReserveSize: 67108864
BuildID: 20161208153507
CPUMicrocodeVersion: 0x76
CrashTime: 1484214563
Email: xxxxxxxxxxxxxxy@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0 (t=3.08921)
InstallTime: 1484214557
Notes: FP(D000-L10010-W00000000-T0000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 40421297, AdapterDriverVersion: 21.20.16.4542
D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
StartupTime: 1484214557
SystemMemoryUsePercentage: 23
Throttleable: 1
TotalPageFile: 19606577152
TotalPhysicalMemory: 17056440320
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 20.283643156
Vendor: Mozilla
Version: 50.1.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
MSAFD Pgm (RDM) : 2 : 2 : 4 : 113 : 0x2042e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 6a363937-4526-4496-b1e8-153b6e9f2cb9
MSAFD Pgm (Stream) : 2 : 2 : 1 : 113 : 0x20436 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 6a363937-4526-4496-b1e8-153b6e9f2cb9

This report also contains technical information about the state of the application when it crashed.

Safe Mode Crash Report

AdapterDeviceID: 0x1912
AdapterDriverVersion: 21.20.16.4542
AdapterSubsysID: 40421297
AdapterVendorID: 0x8086
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 15100633088
AvailablePhysicalMemory: 12696576000
AvailableVirtualMemory: 3865337856
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 50528256
BreakpadReserveSize: 67108864
BuildID: 20161208153507
CPUMicrocodeVersion: 0x76
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1484214692
DOMIPCEnabled: 1
E10SCohort: test
EMCheckCompatibility: true
Email: xxxxxxxxxxxxxxy@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1484214557
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 40421297, AdapterDriverVersion: 21.20.16.4542
FP(D000-L10010-W00000000-T0000)
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 1
SecondsSinceLastCrash: 129
StartupTime: 1484214685
SystemMemoryUsePercentage: 25
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16266,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":447,"installYear":2016},"hdd":{"profile":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"},"binary":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"},"system":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x1912","subsysID":"40421297","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4542","driverDate":"10-24-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17178},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true}},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"AdobeAAMDetect","version":"3.0.0.0","description":"Creative Cloud Desktop Plugin.v_3_0_0_0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16952},{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"VLC Web Plugin","version":"2.2.4.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["audio/mp1","audio/mp2","audio/mp3","audio/mpeg","audio/mpg","audio/x-mp1","audio/x-mp2","audio/x-mp3","audio/x-mpeg","audio/x-mpg","video/mpeg","video/x-mpeg","video/mp2t","video/mpeg-system","video/x-mpeg-system","video/x-mpeg2","audio/aac","audio/x-aac","audio/mp4","audio/x-m4a","audio/m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","application/x-extension-m4a","application/x-extension-mp4","video/x-m4v","video/mp4v-es","audio/x-pn-windows-acm","video/divx","video/msvideo","video/vnd.divx","video/x-avi","video/x-msvideo","application/ogg","video/ogg","audio/ogg","application/x-ogg","video/x-ogm+ogg","video/x-theora+ogg","video/x-theora","audio/x-vorbis+ogg","audio/x-vorbis","audio/x-speex","audio/ogg;codecs=opus","audio/opus","application/x-vlc-plugin","audio/x-ms-asf","audio/x-ms-asx","audio/x-ms-wax","video/x-ms-asf","video/x-ms-asf-plugin","video/x-ms-asx","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wm","video/x-ms-wmv","video/x-ms-wmx","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/x-pn-wav","audio/x-pn-au","video/3gp","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/fli","video/flv","video/x-flc","video/x-fli","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/mpegurl","audio/x-mpegurl","audio/scpls","audio/x-scpls","text/google-video-pointer","text/x-google-video-pointer","video/vnd.mpegurl","application/vnd.apple.mpegurl","application/vnd.ms-asf","application/vnd.ms-wpl","application/sdp","audio/dv","video/dv","audio/x-aiff","audio/x-pn-aiff","video/x-anim","video/webm","audio/webm","application/ram","application/vnd.rn-realmedia-vbr","application/vnd.rn-realmedia","audio/vnd.rn-realaudio","audio/x-pn-realaudio-plugin","audio/x-pn-realaudio","audio/x-real-audio","audio/x-realaudio","video/vnd.rn-realvideo","audio/amr-wb","audio/amr","audio/amr-wb","audio/amr","application/x-flac","audio/x-flac","audio/flac","application/x-flash-video","application/x-shockwave-flash","audio/ac3","audio/eac3","audio/basic","audio/midi","audio/vnd.dts.hd","audio/vnd.dolby.heaac.1","audio/vnd.dolby.heaac.2","audio/vnd.dolby.mlp","audio/vnd.dts","audio/x-ape","audio/x-gsm","audio/x-musepack","audio/x-shorten","audio/x-tta","audio/x-wavpack","audio/x-it","audio/x-mod","audio/x-s3m","audio/x-xm","application/mxf","image/vnd.rn-realpix","misc/ultravox","video/x-nsv"],"updateDay":16953},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17151},{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17044},{"name":"Java(TM) Platform SE 8 U112","version":"11.112.2.15","description":"Next Generation Java Plug-in 11.112.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_112","application/x-java-bean;jpi-version=1.8.0_112","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.112.2","application/x-java-applet;javafx=8.0.112"],"updateDay":17123},{"name":"Java Deployment Toolkit 8.0.1120.15","version":"11.112.2.15","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":17123},{"name":"Picasa","version":"3.0.0.0","description":"Picasa plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-picasa-detect"],"updateDay":16721},{"name":"Google Earth Plugin","version":"7.1.7.2606","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":17080},{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17177}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 19606577152
TotalPhysicalMemory: 17056440320
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 23.775322134
Vendor: Mozilla
Version: 50.1.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
MSAFD Pgm (RDM) : 2 : 2 : 4 : 113 : 0x2042e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 6a363937-4526-4496-b1e8-153b6e9f2cb9
MSAFD Pgm (Stream) : 2 : 2 : 1 : 113 : 0x20436 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 6a363937-4526-4496-b1e8-153b6e9f2cb9
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
Last edited by DanRaisch on January 12th, 2017, 5:23 am, edited 3 times in total.
Reason: (Resolved) added to subject per OP's post.

DanRaisch
Moderator

User avatar
 
Posts: 117358
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 12th, 2017, 4:40 am

Close all applications and reboot the computer.
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from www.mozilla.org/en-US/firefox/all
Delete the directory C:\Program Files\Mozilla Firefox
Run the installer.
Restart the anti-virus program.

mart4494
 
Posts: 46
Joined: July 30th, 2003, 2:21 pm

Post Posted January 12th, 2017, 5:19 am

Thanks for the feedback Dan. That seems to have solved it although in the meantime there was an update - Intel Management Engine Interface v11.6.0.11032. Mention that in case anyone else is having the same problem although no idea whether it's related.

Will keep a close eye on things but for now all good. Again - many thanks.

DanRaisch
Moderator

User avatar
 
Posts: 117358
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 12th, 2017, 5:22 am

You're welcome.

Return to Firefox Support


Who is online

Users browsing this forum: No registered users and 11 guests