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Error message when new Firefox update run.

User Help for Mozilla Firefox
DalePaulA
 
Posts: 4
Joined: June 13th, 2014, 7:55 am

Post Posted April 20th, 2017, 9:17 am

Every time a new update to Firefox is run I keep getting the error message seen below:

"The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

I end up having to delete the entire Mozilla Firefox program and starting from scratch . . ](*,) HELP!!!
Dale P. (email removed)

[edit]email removed. No email support is available here but heaps of hungry harvesting robots. LIMPET235 (Moderator)[/edit]

therube

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Posts: 17009
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted April 20th, 2017, 5:29 pm

Firefox stores its updates in a place like...

C:\Users\Dale\AppData\Local\Mozilla\Firefox\firefox\updates

Rename the \updates\ directory to \updates.NOT\
Restart FF, check for updates, & see if it updates successfully?

And while your there, explore... \updates.NOT\0\ & see if there is an "update.mar" hanging around in there?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Reflective

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Posts: 1766
Joined: February 15th, 2007, 11:13 am

Post Posted April 21st, 2017, 9:28 am


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