Pages not loading correctly in Firefox

User Help for Mozilla Firefox
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Joined: May 18th, 2017, 2:53 pm

Post Posted May 18th, 2017, 2:59 pm

I have been having a few similar issues with Firefox over the last 3 weeks or so. Links in yahoo news are opening into white lightbox with no content and now cannot sign into my gmail account. The family have a few different gmail accounts and when we click on to choose one for signing in nothing happens. All works well in other browser ie chrome, edge & opera. I'm using windows 10 and Firefox 53.0.2 32 bit. Any help would be much appreciated.

Thanks in advance


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Post Posted May 18th, 2017, 3:53 pm

Moving to Firefox Support.

Clear the browser cache (use menu path Tools->Options->Advanced->Network tab->click on "Clear Now" button.)
Delete any cookies relating to the site(s) involved (Tools->Options->Privacy->Firefox will "Use custom settings for History"->Show Cookies button).

If no improvement after the above, have you tried starting Firefox in Mozilla Safe Mode?
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
and ... on_Windows

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