Firefox not connecting to web

[sherwindu]

Hi, I was forced to reload my Firefox into my Windows 7 professional desktop. I downloaded the official version from Mozilla. The download worked, but when I ran the program, I did not see the usual intro page. I could not get the Options to engage. Putting in a valid URL did not go anywhere. I tried several times to unload and reload the Firefox program with no help.

[DanRaisch]

What forced you to reload Firefox? Have you tried starting in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

[dfoulkes]

I addition to what Dan posted... see what happens when you create another profile... use it as-is to see if it works...if it works then post back here and we will help you get the new one set up...

Creating a new Firefox profile on Windows - MozillaZine Knowledge Base
And,.... DON'T TOUCH THAT "Choose Folder..." BUTTON! ... unless you fully know all about it.

[shYdub]

The reason I had to reload Firefox was that someone hacked into my PC and when I tried to bring up Firefox, I could only see their screen advertising a help to fix some virus which I think they put in there in the first place.

I tried to go into Firefox safe mode with no success. After issuing the run command, I just got the 'about' screen with no further options.

By the way, I don't know what happened to my sign on here. I tried signing on with user sherwindu and the forum said my email was not correct. That makes no sense since I only have one email and use it for everything. It took a lot of maneuvering to get a new sign on working. Oh well. I need to fix my Firefox.

[shYdub]

I was finally able to get a working version of Firefox loaded into my PC. Possibly, going into the registry and deleting any references to Firefox may have helped. This was after I ran a program 'Advanced Uninstaller' that removed almost everything, but did not clean the registry completely. Besides all the time it took to restore Firefox, I lost all my previous tabs. History did not show them. Well, at least I have Firefox back.

[Happy112]

The reason I had to reload Firefox was that someone hacked into my PC and when I tried to bring up Firefox, I could only see their screen advertising a help to fix some virus which I think they put in there in the first place.

I'd feel so much better if you'd run multiple malware scans (better safe than sorry ..... )

Further information can be found in this article :

https://support.mozilla.org/en-US/kb/tr ... e?cache=no

Run most or all of the listed malware scanners.
They all work differently - what one program doesn't pick up, the others might.