Youtube live stream stops after a few minutes in FF

[Seedless]

Hello,

when I watch Youtube live streams the buffering stops after a few minutes. The stream continues only after a refresh and stops again after some time. This behavior did start in the last few weeks (before it was mostly fine) and occurs only in FF. Other browsers work fine and Twitch streams have no problems in FF.

I know many other users that have the same problem and they switched to chrome. I don't really want to do that, thus this thread.

I assume that one of the last updates might be responsible and I'm wondering, if Mozilla is aware of the problem.

[Brummelchen]

please dont compare chrome and firefox.

common solutions for most problems.
https://support.mozilla.org/en-US/kb/tr ... x-problems

provide some information please
https://support.mozilla.org/en-US/kb/us ... ix-firefox

test firefox in safe-mode please:
https://support.mozilla.org/en-US/kb/tr ... -safe-mode
or
http://kb.mozillazine.org/Safe_mode

could also be windows 10 1703 CU

[Seedless]

Servus Brummelchen (I assume a fellow German),

thanks for the answer. First of all I didn't compare the browsers, I merely stated that chrome is the most common solution. A solution I don't want to use...

For the trouble shooting:
Restarting, deleting cookies, safe mode and refreshing firefox didn't work. I don't see how a new profile should help.

I have installed Windows 10 1703 CU. Does that version create problems with Firefox? As I mentioned other browsers work fine.

Here are the trouble shooting informations:


+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Allgemeine Informationen
------------------------

Name: Firefox
Version: 54.0.1
Build-ID: 20170628075643
Update-Kanal: release
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Betriebssystem: Windows_NT 10.0
Fenster mit mehreren Prozessen: 1/1 (aktiviert (Standard))
Google-Schlüssel: Gefunden
Mozilla-Location-Service-Schlüssel: Gefunden
Abgesicherter Modus: false

Absturzberichte der letzten 3 Tage
----------------------------------

Alle Absturzberichte

Erweiterungen
-------------

Name: Application Update Service Helper
Version: 2.0
Aktiviert: true
ID: aushelper@mozilla.org

Name: Firefox Screenshots
Version: 6.6.0
Aktiviert: true
ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.1
Aktiviert: true
ID: followonsearch@mozilla.com

Name: Multi-process staged rollout
Version: 1.50
Aktiviert: true
ID: e10srollout@mozilla.org

Name: Pocket
Version: 1.0.5
Aktiviert: true
ID: firefox@getpocket.com

Name: Shield Recipe Client
Version: 1.0.0
Aktiviert: true
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
Aktiviert: true
ID: webcompat@mozilla.org

Name: McAfee WebAdvisor
Version: 5.0.553.0
Aktiviert: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Grafik
------

Allgemeine Merkmale
Compositing: Direct3D 11
Asynchrones Wischen und Zoomen: Mausrad-Eingabe aktiviert
WebGL-1-Treiber: WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000acce) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL-1-Treiber: Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 980M Direct3D11 vs_5_0 ps_5_0)
WebGL-1-Treiber: Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL-1-Treiber: Erweiterungen: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL-1-Erweiterungen: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL-2-Treiber: WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000acce) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL-2-Treiber: Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 980M Direct3D11 vs_5_0 ps_5_0)
WebGL-2-Treiber: Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL-2-Treiber: Erweiterungen: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL-2-Erweiterungen: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio-Back-End: wasapi
Direct2D: true
DirectWrite: true (10.0.15063.413)
GPU 1
Aktiv: Ja
Beschreibung: NVIDIA GeForce GTX 980M
Herstellerkennung: 0x10de
Gerätekennung: 0x13d7
Treiber-Version: 22.21.13.8178
Treiber-Datum: 4-12-2017
Treiber: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_ac0d35d0e2641f4f\nvldumd.dll
Subsys-ID: 22da1043
RAM: 4096

Weitere Informationen
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
failures: CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
Entscheidungsprotokoll
D3D9_COMPOSITING:
disabled by default: Disabled by default
WEBRENDER:
unavailable by runtime: Build doesn't include WebRender


Fehlerprotokoll
(#0): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#8): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#9): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#10): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#11): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#12): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#13): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#14): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#15): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#16): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#17): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#18): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#19): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#20): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#21): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.
(#22): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.

Wichtige modifizierte Einstellungen
-----------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170628075643
browser.startup.homepage_override.buildID: 20170628075643
browser.startup.homepage_override.mstone: 54.0.1
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3
browser.urlbar.lastSuggestionsPromptDate: 20170722
dom.ipc.processCount.web: 4
extensions.lastAppVersion: 54.0.1
gfx.crash-guard.d3d11layers.appVersion: 54.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x13d7
gfx.crash-guard.d3d11layers.driverVersion: 22.21.13.8178
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
media.benchmark.vp9.fps: 199
media.benchmark.vp9.versioncheck: 2
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1500722184
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170628075643
media.gmp-manager.lastCheck: 1500722181
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1500722191
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 122334
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.history.custom: true
privacy.sanitize.sanitizeOnShutdown: true
security.sandbox.content.tempDirSuffix: {282cdbff-b25c-4255-8376-df609a47c972}
services.sync.declinedEngines:
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Wichtige nicht veränderbare Einstellungen
-----------------------------------------

Chronik- und Lesezeichendatenbank
---------------------------------

JavaScript
----------

Inkrementelle GC: true

Barrierefreiheit
----------------

Aktiviert: false
Barrierefreiheit verhindern: 0

Bibliotheken-Versionen
----------------------

NSPR
Minimal vorausgesetzte Version: 4.14
Verwendete Version: 4.14

NSS
Minimal vorausgesetzte Version: 3.30.2
Verwendete Version: 3.30.2

NSSSMIME
Minimal vorausgesetzte Version: 3.30.2
Verwendete Version: 3.30.2

NSSSSL
Minimal vorausgesetzte Version: 3.30.2
Verwendete Version: 3.30.2

NSSUTIL
Minimal vorausgesetzte Version: 3.30.2
Verwendete Version: 3.30.2

Experimentelle Funktionen
-------------------------

Isolierte Umgebungen
--------------------

Ebene der isolierten Umgebung des Inhaltsprozesses: 1


+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Thanks for helping. Please let me know if I can provide more information.

[Brummelchen]

Code: Select all

put content into CODE brackets please, otherwise it breaks forum layout

to notice
https://www.reddit.com/r/firefox/commen ... s/divuh27/
-> https://bugzilla.mozilla.org/show_bug.cgi?id=1346222#c9

update nvidia driver -> 384.xx
http://www.nvidia.de/download/driverRes ... /120621/de

is mcafee part of a suite?
uninstall for testing purpose - could be stream scan issue.

ps i dont run 1703, only LTSB 1603

[Seedless]

I updated my grafics driver (thanks for that, really missed it). Sadly the stream still stops with the same error messages. I tried it with and without hardware acceleration, neither with any success.

How generic is the error message? Does it really indicate a problem with the grafics or does it also occur in other cases?


Regarding McAfee: I don't know what you mean by suite, can you please explain that? I still have to test uninstalling it. But since other users have the same issue, I doubt it is related to McAfee (unless all of them have McAfee too). I'll ask around in the other forum.

[Brummelchen]

suite = antivirus and/or firewall combination

How generic is the error message?

generic ^^
disable and re-enable hwa (hardware acelleration/hardwarebeschleunigung)

uninstalling the mcafee product could help.

[Seedless]

I did disable and re-enable the hardware acceleration and it didn't work. Sure the error message was gone, but that's due to the restart of Firefox. After the error occured the message was there again (with and without hwa).

And "generic" depends mainly on the thoroughness of the developer and on where you can collect the message. If it's in the outer framework, then sometimes you can only quess where the source of the problem lies. Thus generic error messages are used...

[tengen]

Got the the same problem like OP.

While testing some Youtube live streams stopped playing after two minutes, some after ten and some didn't at all (at least not after 30 minutes).

Using Windows 7 Home Premium, Firefox 47.0.1 and Free AntiVir.

[MarkRH]

Been watching the ISS Live Stream without issue: https://www.youtube.com/watch?v=RtU_mdL2vBM

Firefox 54.0.1 in Windows 7 Pro. Do the ones that stop after a couple minutes consistently stop then? If so, URL?

Well, that ISS stream went into a buffer state twice after 10 minutes. Hard to restart it to get it going again.

[thommy125]

I have the same problem. The livestreams stops after a few minutes and the buffer icon shows up and thats it, nothing happens until I reload.
This only happens on live streams, it never happend on a normal video.

@MarkRH You say "without issue" and two sentences later you describe the exact same issue this thread is about....

[MarkRH]

Well, before then I never had the issue and decided to test it out and then I did have the issue. Anyway, since then I've not had any issue with normal videos, some over 30 minutes. Haven't watched a live stream since then though. So yeah, I did have the problem then with that stream.

[gorhill]

Sound like issue 1381016: "Youtube Live video stops after about 5-10 minutes"
https://bugzilla.mozilla.org/show_bug.cgi?id=1381016

Fixed.

[Seedless]

Yes, I can confirm that the live streams seem to work after the FF 55 update.