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Problem accessing "passes screen" on NowTV website

User Help for Mozilla Firefox
FFman
 
Posts: 224
Joined: January 28th, 2012, 2:06 pm

Post Posted July 26th, 2017, 2:42 pm

Does anyone here have NowTV?
I am using Firefox 54.0.1 and when I logon and go to My Account > My passes I just get the endless spinning logo in the centre instead of the options to buy passes.
It works fine using Chrome and Internet Explorer.
Just wondered if anyone else gets the same.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted July 26th, 2017, 3:08 pm

Clear the browser cache (use menu path Tools->Options->Advanced->Network tab->click on "Clear Now" button.)

Delete any cookies relating to the site(s) involved (Tools->Options->Privacy->Firefox will "Use custom settings for History"->Show Cookies button).

FFman
 
Posts: 224
Joined: January 28th, 2012, 2:06 pm

Post Posted July 26th, 2017, 3:38 pm

Thanks DanRaisch.
I cleared all the history and cache as you said (I have it set to clear history+cache on FF closedown anyway).
I cleared all the NowTV and Sky cookies as you said.
I cleared other ones which were specified in Ccleaner.

Unfortunately it made no difference.
I've done this 2 or 3 times before with no problem.

DanRaisch
Moderator

User avatar
 
Posts: 119403
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted July 26th, 2017, 3:44 pm

Moving to Firefox Support.

Were you able to access that site previously?

FFman
 
Posts: 224
Joined: January 28th, 2012, 2:06 pm

Post Posted July 26th, 2017, 3:56 pm

Yes, as I said I didn't have the problem on the 2 or 3 occasions before.
I don't want to take up much of your time, I was interested to know if anyone else had the problem.

FFman
 
Posts: 224
Joined: January 28th, 2012, 2:06 pm

Post Posted July 26th, 2017, 4:16 pm

I've just been over to the NowTV forum and somebody else has reported the same problem.
I'll see how that progresses.

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