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User Help for Mozilla Firefox
billboyd
 
Posts: 1
Joined: September 26th, 2017, 3:23 am

Post Posted September 26th, 2017, 3:27 am

All my videos in Firefox show two images, one below the other, one in pink and one in green! Help

DanRaisch
Moderator

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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 26th, 2017, 3:30 am

How about a URL for one of the videos where this is happening?
Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

dickvl

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Posts: 52386
Joined: July 18th, 2005, 3:25 am

Post Posted September 26th, 2017, 8:08 pm

Try to disable hardware acceleration in Firefox.

Options/Preferences -> General: Performance
Remove checkmark: "Use recommended performance settings"
Remove checkmark: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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