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Cannot close Firefox

User Help for Mozilla Firefox
Lindegard
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Joined: October 8th, 2017, 3:40 pm

Post Posted October 8th, 2017, 3:47 pm

Hi, I've been a Firefox user for many years, and never encountered this problem before. Whenever I click on the "X" to close, I get a chime and no closure. It is impossible to close from File because the tool bar is screened and I can't click on anything there. If I click on any part of the Firefox page, I get that annoying chime and nothing happens. That chime driving me crazy, so any suggestions would be GREATLY appreciated! :-)

DanRaisch
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Post Posted October 8th, 2017, 7:32 pm

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

therube

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Post Posted October 9th, 2017, 11:28 am

What version of FF?

What is "screened"?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

DanRaisch
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Post Posted October 9th, 2017, 11:43 am

therube wrote:What is "screened"?


I'm guessing "grayed out" but let's see what the OP says.

therube

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Post Posted October 9th, 2017, 12:37 pm

If I click on any part of the Firefox page, I get that annoying chime and nothing happens.

Oh, so then all part if this.
In that case, I'd guess that FF is compute bound, in a state it may never recover from (i.e., essentially hung).

How much CPU is FF eating at these times?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

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