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At Wits end: FF Unusable due to crashes

User Help for Mozilla Firefox
FuzzyCPU
 
Posts: 11
Joined: October 8th, 2017, 5:19 pm

Post Posted October 9th, 2017, 12:49 pm

therube wrote:
I believe 56.0?

56.0.1 talks about, "Block D3D11 when using Intel drivers on Windows 7 systems with partial AVX support", so see what you've got, & if not 56.0.1, then get that update & see if that changes anything? (Yes, it mentions Win7, you've got Win10...)


I reinstalled after uninstalling/removing the file directories- now it crashes on launch. With version 56.0.1

Brummelchen wrote:all are
[@ OpenTypeGlyph::GetBoundingBox ]
dwrite.dll OpenTypeGlyph::GetBoundingBox()

-> "AMD Radeon Crimson Edition Graphics Driver 17.4.4 Hotfix"

its this driver.
maybe stepping back to latest v16 may help.



I rolled the software version back to 16.11.5
.....still same issue.

So now put back to original most updated settings.

Brummelchen
 
Posts: 2239
Joined: March 19th, 2005, 10:51 am

Post Posted October 9th, 2017, 2:50 pm

i am prtetty sure that your windows is broken.

your win10 build is 15063.608, current is .628
i asked a friend and dwrite.dll on system is build 10.0.15063.413, yours is 10.0.15063.483

this is a symbols file for a debugger:
Code: Select all
https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/DWrite.pdb/F8B4AEE108CBA45E62437F110C2193A91/DWrite.sym

Name: C:\Windows\System32\DWrite.dll
Description: Microsoft DirectX-Typografiedienste

typo means fonts and codepage and that stuff - which points out there are errors in your font system = windows failure

returning to conclusion -> dism and sfc to repair windows

FuzzyCPU
 
Posts: 11
Joined: October 8th, 2017, 5:19 pm

Post Posted October 9th, 2017, 4:16 pm

Brummelchen wrote:i am prtetty sure that your windows is broken.

your win10 build is 15063.608, current is .628
i asked a friend and dwrite.dll on system is build 10.0.15063.413, yours is 10.0.15063.483

this is a symbols file for a debugger:
Code: Select all
https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/DWrite.pdb/F8B4AEE108CBA45E62437F110C2193A91/DWrite.sym

Name: C:\Windows\System32\DWrite.dll
Description: Microsoft DirectX-Typografiedienste

typo means fonts and codepage and that stuff - which points out there are errors in your font system = windows failure

returning to conclusion -> dism and sfc to repair windows


....it would appear you are correct. this is a bigger problem than I thought. Running SFC caused it to stop at 29% of verification- unable to continue. I'm currently trying to run chkdsk....."Volume Bitmap is incorrect" is what I have got.

It ran and corrected the problems online. Firefox STILL crashes on launch.
SFC still stalls at 29%

Brummelchen
 
Posts: 2239
Joined: March 19th, 2005, 10:51 am

Post Posted October 9th, 2017, 4:42 pm

you need to run sfc /scannow several times (3-5)

dism
https://www.windowscentral.com/how-use- ... s-10-image

i broke my windows 10 (using just for fun) also last weeks somehow - i had to reinstall from scratch.
its rock-stable but easy to crash with the wrong settings or tools.

FuzzyCPU
 
Posts: 11
Joined: October 8th, 2017, 5:19 pm

Post Posted October 9th, 2017, 4:44 pm

Brummelchen wrote:you need to run sfc /scannow several times (3-5)

dism
https://www.windowscentral.com/how-use- ... s-10-image

i broke my windows 10 (using just for fun) also last weeks somehow - i had to reinstall from scratch.
its rock-stable but easy to crash with the wrong settings or tools.


Oooooh ok. I'll do that! Hopefully it'll fix it. As of now......FF still crashing on launch.

FuzzyCPU
 
Posts: 11
Joined: October 8th, 2017, 5:19 pm

Post Posted October 9th, 2017, 4:51 pm

FuzzyCPU wrote:
Brummelchen wrote:you need to run sfc /scannow several times (3-5)

dism
https://www.windowscentral.com/how-use- ... s-10-image

i broke my windows 10 (using just for fun) also last weeks somehow - i had to reinstall from scratch.
its rock-stable but easy to crash with the wrong settings or tools.



The problem is I can't run SFC. it pauses and stops at 29%

FuzzyCPU
 
Posts: 11
Joined: October 8th, 2017, 5:19 pm

Post Posted October 9th, 2017, 9:12 pm

Update: ISSUE HAS BEEN RESOLVED!!!
Thank you all for your help. It was in fact a major Windows issue. since SFC/ect didn't work, I had to completely do a repair install from a separate source/hard drive. On booting up, firefox loads fine and dandy.

Thank you again!

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