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User Help for Mozilla Firefox
kjb369151
 
Posts: 1
Joined: October 10th, 2017, 2:42 pm

Post Posted October 10th, 2017, 2:48 pm

Every time I click on a help selection to get online help firefox opens a file location the same one no matter what program
I am trying to get online help for. How do I stop this?

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
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Post Posted October 10th, 2017, 4:13 pm

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

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