Passwords gone.. Where? History is okay

User Help for Mozilla Firefox
Posts: 294
Joined: March 22nd, 2004, 5:56 pm
Location: Sydney Oz

Post Posted October 17th, 2017, 2:12 pm

I have 56.00 64bit which I think recently updated.

2 days ago I was able to get my passwords info but today they have all gone.

I have not changed anything anywhere.

I rely on them as I maintain websites with many many passwords.

What would have happened, why and can I get them back?




User avatar
Posts: 19187
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 17th, 2017, 8:38 pm

Did FF refresh/reset?
Do you have a backup Profile on your desktop?

Is it FF itself that handled your passwords or were you using a third-party extension?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Posts: 294
Joined: March 22nd, 2004, 5:56 pm
Location: Sydney Oz

Post Posted October 18th, 2017, 1:54 pm


As far as I know FF didn't refresh however it must have done something as the pwds have all gone.

It was in FF no 3rd party and no backup came onto the Desktop.

Fortunately I have a close duplicate on another box which I moved key and json over and it works.

I would like to know what happened though

Posts: 3
Joined: October 23rd, 2017, 9:21 am

Post Posted October 23rd, 2017, 9:25 am

I think I may have a related issue with Firefox on a mac. Firefox deleted all my browsing history older than "yesterday". I rarely use 'clear all history' option and by default it is selected to clear only the "last hour" of data. I think this issue started with your latest version update (v56). I also noticed that my auto fill in /sign on history is gone. Is anyone experiencing the same thing?
Is there any way I can restore my old browsing history from the AppSupport files?

Return to Firefox Support

Who is online

Users browsing this forum: Bing [Bot] and 12 guests