MozillaZine

cannot log-in

User Help for Mozilla Firefox
rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted November 18th, 2017, 9:05 am

I try to sign in at videotron.com with my account and when I click the sign in icon nothing happens, with the previous firefox 56.2 I did not have this problem, Videotron is my internet. tv and telephone provider and I can`t access it no more with firefox 57.

Brummelchen
 
Posts: 2748
Joined: March 19th, 2005, 10:51 am

Post Posted November 18th, 2017, 9:10 am


rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted November 18th, 2017, 9:17 am

Same result

Brummelchen
 
Posts: 2748
Joined: March 19th, 2005, 10:51 am

Post Posted November 18th, 2017, 9:20 am


rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted November 18th, 2017, 9:26 am

no

Brummelchen
 
Posts: 2748
Joined: March 19th, 2005, 10:51 am

Post Posted November 18th, 2017, 10:32 am

seems that you have to wait until some1 else arrives

or contact service:
http://www.videotron.com/residential/contact-us (right side)
or forum
https://forum.videotron.com/t5/English/ct-p/en

sorry.

therube

User avatar
 
Posts: 18023
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted November 18th, 2017, 11:27 am

What happens if you purposely put an incorrect un/pw?
Does it reply back with a "Incorrect username or password. Please try again." message?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted November 19th, 2017, 4:46 am

No, When I click the sign-in icon it just gets brighter, before upgrading to ff57 it worked fine.

therube

User avatar
 
Posts: 18023
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted November 19th, 2017, 7:37 am

Then as a test, create a new Profile, load the site, & see if you can log in with that.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted November 20th, 2017, 6:20 am

No, new profile same , it also does it when I click the icon on NHL.com for to login my account, the only way I can access these accounts is using browser Explorer 11 otherwise FF57 is on par so far with everything else and I do not want to revert back to FF56.2.

rickyblondin

User avatar
 
Posts: 6
Joined: November 18th, 2017, 8:55 am

Post Posted December 1st, 2017, 7:31 am

It`s working now, gremlins I guess :)

Return to Firefox Support


Who is online

Users browsing this forum: Google [Bot] and 6 guests