cannot log-in

[rickyblondin]

I try to sign in at videotron.com with my account and when I click the sign in icon nothing happens, with the previous firefox 56.2 I did not have this problem, Videotron is my internet. tv and telephone provider and I can`t access it no more with firefox 57.

[Brummelchen]

https://www.videotron.com/client/reside ... mer-Centre

test firefox in safe-mode please:
https://support.mozilla.org/en-US/kb/tr ... -safe-mode
or
http://kb.mozillazine.org/Safe_mode

[rickyblondin]

Same result

[Brummelchen]

new profile!?
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

[rickyblondin]

no

[Brummelchen]

seems that you have to wait until some1 else arrives

or contact service:
http://www.videotron.com/residential/contact-us (right side)
or forum
https://forum.videotron.com/t5/English/ct-p/en

sorry.

[therube]

What happens if you purposely put an incorrect un/pw?
Does it reply back with a "Incorrect username or password. Please try again." message?

[rickyblondin]

No, When I click the sign-in icon it just gets brighter, before upgrading to ff57 it worked fine.

[therube]

Then as a test, create a new Profile, load the site, & see if you can log in with that.

[rickyblondin]

No, new profile same , it also does it when I click the icon on NHL.com for to login my account, the only way I can access these accounts is using browser Explorer 11 otherwise FF57 is on par so far with everything else and I do not want to revert back to FF56.2.

[rickyblondin]

It`s working now, gremlins I guess