MozillaZine

Audio on Audible website

User Help for Mozilla Firefox
johnmckenna
 
Posts: 2
Joined: December 14th, 2017, 6:28 am

Post Posted December 14th, 2017, 6:39 am

Just upgraded to 57.0.2 and can no longer hear the sample audio on prospective purchases. A 'pause' button is displayed but no audio. I've used the browser on other sites (https://asoftmurmur.com/ and http://www.bbc.co.uk/programmes/b09bdk05) and it appears fine. The audio from Audible plays correctly using Chrome so it doesn't seem to be a site problem...

Thanks

John

DanRaisch
Moderator

User avatar
 
Posts: 120595
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 14th, 2017, 6:44 am

No problem hearing the samples on the Audible.com pages here using version 57.0.2 under Win 10.

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

johnmckenna
 
Posts: 2
Joined: December 14th, 2017, 6:28 am

Post Posted December 14th, 2017, 6:50 am

apologies... it has just started working out of the blue. I thought I'd been thorough checking it but not so apparently. I will be more circumspect next time

John

DanRaisch
Moderator

User avatar
 
Posts: 120595
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 14th, 2017, 7:03 am

No problem. Glad to hear things are working properly for you.

Return to Firefox Support


Who is online

Users browsing this forum: Google [Bot] and 14 guests