Sorry. We’re having trouble getting your pages back

User Help for Mozilla Firefox
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Joined: January 12th, 2015, 12:19 am

Post Posted December 21st, 2017, 11:43 pm

This is so annoying, every time I open Firefox I get this "Sorry. We’re having trouble getting your pages back" why am I getting this after the recent upgrade? No solution is available and I can see this is an OLD problem with many others having this problem. The one "fix" I found is no fix at all. PLEASE a solution!

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Joined: April 21st, 2011, 6:03 pm

Post Posted December 22nd, 2017, 2:41 am

Sounds like you may have an extension which isn't shutting down properly when you close Firefox. So Firefox thinks it has crashed and tries to recover your previous session, which probably no longer exists in its memory.

To check if that's the case, try opening Windows Task Manager before closing Firefox. Close Firefox and watch Task Manager to see if there's still a Firefox process running after Firefox has seemingly closed.


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Post Posted December 22nd, 2017, 3:45 am

Hi judgesinel,
Don't be surprised if you see more than one Firefox.exe process in Task Manager.
v57 has a default of 4 processes.
Go to, Tools > Options > General > Performance & UN check "Use recommended performance settings."
Click the "Learn More" button to........errr, learn more. :)

Here you can select "Your Content Process limit" if you are running a "fast/er" M/C.
I'd suggest you leave it at the default of 4.
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Post Posted December 22nd, 2017, 5:35 pm

If you're using a Fx version prior to v57, you may want to try my FECT extension to help find the add-on that may be causing the problem.
All my signatures are stolen from other people. Including this one.


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Post Posted December 23rd, 2017, 12:16 am

The OP may be ill or otherwise engaged, for he/she hasn't replied in this thread either :

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