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firefox won't load

User Help for Mozilla Firefox
mac8300
 
Posts: 4
Joined: January 7th, 2018, 3:14 pm

Post Posted January 7th, 2018, 3:34 pm

Firefox has been very reliable, but recently when I tried to open browser I got problem loading page with messages to check network connection and firewall. No network connection problems and firewall not the problem. Tried the following:
uninstall and install
cleared cookies and cache
disabled ipv6 in firefox
refreshed
I'm on Vista and Windows 7
Suggestions would be appreciated.
Thanks!

TheVisitor
 
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Joined: May 13th, 2012, 10:43 am

Post Posted January 7th, 2018, 4:22 pm

What Antivirus&Firewall are you using ?

therube

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Location: Maryland USA

Post Posted January 8th, 2018, 1:48 pm

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

mac8300
 
Posts: 4
Joined: January 7th, 2018, 3:14 pm

Post Posted January 10th, 2018, 6:54 am

Hello The Visitor and the rube:
I'm using version 52.5 My firewall is Norton and it has been disabled.
Mac8300

DanRaisch
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Post Posted January 10th, 2018, 7:17 am

Did Firefox recently update to 52.5?
Have you tried closing Firefox and removing all references to it from Norton's permissions list and then rebooting the system and trying Firefox?

mac8300
 
Posts: 4
Joined: January 7th, 2018, 3:14 pm

Post Posted January 10th, 2018, 8:09 am

Hello Dan Raisch:
Yes, Firefox updated on the same day that I lost ability to connect. On the same day, I was transitioned to All references to Firefox have been removed on Norton.
Mac8300

DanRaisch
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Post Posted January 10th, 2018, 10:08 am

Try starting the computer in Windows Safe Mode with Networking.

mac8300
 
Posts: 4
Joined: January 7th, 2018, 3:14 pm

Post Posted January 10th, 2018, 7:34 pm

Hello DanRaisch:
How will this procedure assist with reinstating my Firefox being able to load pages.
Mac8300

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 11th, 2018, 5:10 am

By eliminating any potential interference from Norton. Sometimes disabling security software only disables the user interface without impacting the scanning/blocking functionality.

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