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Get all crash reports submitted

User Help for Mozilla Firefox
fixit7
 
Posts: 54
Joined: May 19th, 2015, 3:11 pm

Post Posted January 22nd, 2018, 6:56 am

How do I get all my crash reports to get submitted?

Unsubmitted Crash Reports
Report ID Date Crashed
6b9092e5-de07-2ce6-9be3-ae3dbb5afc37
1/22/18 7:54 AM
1f1c0049-0e61-1d9b-900c-4b1bd875e572
1/22/18 7:54 AM
6f0e398e-f758-7720-a58e-8c7a28f67767
1/22/18 7:54 AM
062a94c1-8e64-d623-e1c6-6845bf6bb34d
1/22/18 7:52 AM
47e75de1-0fef-d8d6-f561-8f3d23458162
1/22/18 7:51 AM

TheVisitor
 
Posts: 4632
Joined: May 13th, 2012, 10:43 am

Post Posted January 22nd, 2018, 6:59 am

Its been awhile, but I think you can just click the link and it will submit...

Brummelchen
 
Posts: 3475
Joined: March 19th, 2005, 10:51 am

Post Posted January 22nd, 2018, 7:30 am

click the blue links and wait.

the result may look like this
https://crash-stats.mozilla.com/report/ ... 3dbb5afc37
(currently you have nothing submitted so empty and fail)

Viewing crash reports: To view your crash reports from within Firefox:
https://support.mozilla.org/en-US/kb/mo ... sh-reports

fixit7
 
Posts: 54
Joined: May 19th, 2015, 3:11 pm

Post Posted January 22nd, 2018, 11:20 am

I found that left clicking the crash report sends it.

There should be a way that ALL crash reports are sent automatically.

the-edmeister

User avatar
 
Posts: 32057
Joined: February 25th, 2003, 12:51 am
Location: Chicago, IL, USA

Post Posted January 22nd, 2018, 11:44 am

With the way that some users keep using Firefox without taking the time to investigate why their installation is crashing so often, like ignoring it and not getting help, it's no wonder that not every report goes thru automatically.

The receiving server is often times overloaded during certain hours of the day and that server is then throttled to prevent it from crashing altogether. And to make it handle more reports isn't the answer, too much data does no one any good. But there have been some improvements made recently, so it may take a bit time to "fine tune" the Crash Report system all over again.

Please keep in mind is that the Crash Reporting system is primarily for helping Mozilla improve Firefox, not for us to provide user support for crashes.
A mind is a terrible thing to waste. Mine has wandered off and I'm out looking for it.

fixit7
 
Posts: 54
Joined: May 19th, 2015, 3:11 pm

Post Posted January 22nd, 2018, 12:16 pm

I understand.

But what is difficult to understand is my crashes with the html page that I load, NEVER occurred before Firefox Quantum.??

Seamonkey which is mozilla based, has never crashed.

I think FF is a fine browser and appreciate it's much increased speed. :-)

James
Moderator

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Posts: 27319
Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted January 22nd, 2018, 6:43 pm

Firefox 57.0 and later including the Firefox 58.0 Release tomorrow is what Quantum refers to.

Brummelchen
 
Posts: 3475
Joined: March 19th, 2005, 10:51 am

Post Posted January 23rd, 2018, 12:14 am

There should be a way that ALL crash reports are sent automatically.

normally the crash reporter dialog shows up and ask about transitting crash data.
and quantum shows a bottom line when there are unsent crash reports.
at least: no, you have to do it yourself

fixit7
 
Posts: 54
Joined: May 19th, 2015, 3:11 pm

Post Posted January 23rd, 2018, 6:40 am

Thanks.

therube

User avatar
 
Posts: 18716
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted January 24th, 2018, 11:32 am

So what are some of your (submitted) crash report URLs?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

fixit7
 
Posts: 54
Joined: May 19th, 2015, 3:11 pm

Post Posted January 24th, 2018, 11:44 am

https://crash-stats.mozilla.com/report/ ... 2fb0180124

My crashes on the web page still occur with the newest Ver. 58, but they do occur less.

Once when I tried loading it and it shows about:newtab with the ball going back and forth.

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