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User Help for Mozilla Firefox
timewarp
 
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Joined: November 8th, 2015, 3:59 am

Post Posted February 10th, 2018, 9:10 am

DanRaisch wrote:Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox


i,ve set up a new profile called test, disabled all addons and the Problem is still the same.

btw, previously I deleted the driver for the kdyboard and allowed Windows to find and install a new driver - still the same.

DanRaisch
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Post Posted February 10th, 2018, 11:55 am

so my beljef so that it is a Firefox problem.

Maybe or maybe not. This is the one and only report of such a problem I can recall seeing on these forums. I’d expect more if it was Firefox itself.

dickvl

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Post Posted February 10th, 2018, 4:44 pm

I think that ZoneAlarm has an Anti-Keylogger feature.
We have seen issues reported before with ZA, so check that out.

timewarp
 
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Joined: November 8th, 2015, 3:59 am

Post Posted February 12th, 2018, 1:14 pm

So it looks as if there is no solution from the experts?? I think that means bye bye Firefox, hello Edge.

RobertJ
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Post Posted February 12th, 2018, 1:27 pm

timewarp wrote:I think that means bye bye Firefox, hello Edge.

Mozillazine wrote:We folks are not part of Mozilla.
Established in 1998, MozillaZine is an independent Mozilla news, community and support site.
MozillaZine is not run by the Mozilla Foundation and is not an official part of the Mozilla project.

We really don't care.

Image

It's probably that c****y surface keyboard.

.
FF 64.0- FF 64b13 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

The Mechanic

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Post Posted February 12th, 2018, 4:33 pm

RobertJ wrote:
timewarp wrote:I think that means bye bye Firefox, hello Edge.

Mozillazine wrote:We folks are not part of Mozilla.
Established in 1998, MozillaZine is an independent Mozilla news, community and support site.
MozillaZine is not run by the Mozilla Foundation and is not an official part of the Mozilla project.

We really don't care.

Image

It's probably that c****y surface keyboard.

.


Don't ya' just hate it when they threaten to leave? What I find most upsetting is when they don't.

timewarp
 
Posts: 16
Joined: November 8th, 2015, 3:59 am

Post Posted February 13th, 2018, 2:03 am

RobertJ wrote:
timewarp wrote:I think that means bye bye Firefox, hello Edge.

Mozillazine wrote:We folks are not part of Mozilla.
Established in 1998, MozillaZine is an independent Mozilla news, community and support site.
MozillaZine is not run by the Mozilla Foundation and is not an official part of the Mozilla project.

We really don't care.

Image

It's probably that c****y surface keyboard.

.


This wasn't a threat, merely a statement of fact. If I can't use Firefox, then I'll have to use something else.
BTW, Robert, you sound like a really nice person.

RobertJ
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Post Posted February 13th, 2018, 7:43 am

timewarp wrote:BTW, Robert, you sound like a really nice person.

Not really; I'm a moderator.

.
FF 64.0- FF 64b13 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

DanRaisch
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Post Posted February 13th, 2018, 8:30 am

Now, now, Robert. You have been behaving a bit better lately so "nice" might be a valid term. Maybe not "very nice" but "nice." :mrgreen:

ian_r_l
 
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Post Posted February 27th, 2018, 5:11 am

Hi

I'm getting exactly the same symptoms on my Dell laptop.

Pressing any key, or the same key repeatedly produces the qwertyuiop etc sequence.

I have tried safe mode and disabling add-ons etc and there is no change. This problem only occurs in Firefox. In all other programs the keyboard respond normally.

I do not have this problem on my desktop pc using the same version of Firefox.

Many thanks

Ian

DanRaisch
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Post Posted February 27th, 2018, 6:42 am

Are you running ZoneAlarm security software on that system?
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

ian_r_l
 
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Joined: February 27th, 2018, 5:03 am

Post Posted February 27th, 2018, 7:30 am

Hi

I am running zonealarm. New firefox profile makes no difference.

Thanks

Ian

ian_r_l
 
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Joined: February 27th, 2018, 5:03 am

Post Posted February 27th, 2018, 7:34 am

Thanks Dan

You gave me a clue... I turned off Zonealarm antikeylogger and Firefox is now behaving.

I'd rather not leave anti key logger switched off though so is there a problem specific to Firefox?? The problem only happened after the most recent Firefox update.

Ian

DanRaisch
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Post Posted February 27th, 2018, 8:49 am

That would be a question to address to ZoneAlarm.

ian_r_l
 
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Joined: February 27th, 2018, 5:03 am

Post Posted February 27th, 2018, 9:15 am

Being as it is only the latest version of Firefox that is misbehaving and all other software and system are ok I'm more inclined to think it's something with Firefox.

I will ask Zonelabs for their thoughts too.

Ian

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