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Firefox crashes when I try to Print

User Help for Mozilla Firefox
mcapehart
 
Posts: 1
Joined: February 9th, 2018, 12:15 pm

Post Posted February 9th, 2018, 12:24 pm

A few days ago I starting having problems with printing while using Firefox. This problem happens with every type of print job I have attempted - java based sites, Outlook.com webmail and other sites. I removed Firefox and installed it again with no change. I checked extensions (none) and plugins (3 std plugins). I can print from Chrome and Edge without any problem. One of the Real Estate sites, I print from, works best in Firefox. Is anyone having problems printing in Firefox? Was this caused by the most recent update? Is there a work around or fix? Thanks!

DanRaisch
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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 9th, 2018, 2:22 pm

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

aborix
 
Posts: 24
Joined: October 23rd, 2017, 1:23 pm

Post Posted February 9th, 2018, 4:07 pm

The most recent update to version 58.0.2 fixed a crashing during printing issue.
https://www.mozilla.org/en-US/firefox/58.0.2/releasenotes/

If you don't have 58.0.2, make the update.

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