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Facebook Publishing Tools empty when viewed in Firefox[Mac.]

User Help for Mozilla Firefox
HCSelf71
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Posts: 1
Joined: February 22nd, 2018, 8:09 am

Post Posted February 22nd, 2018, 8:19 am

Hello,

I am unable to view the Publishing Tools information when working on a page for which I am an admin. I CAN see the Publishing Tools info when I view that tab through Safari and Chrome.

Steps I have tried to resolve the issue, which did not work:

1) I have tried clearing my history and cookies.

2) Uninstalling and reinstalling Firefox.

Yes, I have rights to view Publishing Tools as I'm an admin, and, as said above, I can view that page correctly in two different browsers.

I am using Firefox 58.0.2 on my MacBook pro, El Capitan.

Thank you for your assistance!

Heather Self

Facebook's info on this issue is scant and is centered only on clearing cookies and history.

This issue has persisted over the last year and through all Firefox updates issued during that time.
Last edited by LIMPET235 on February 22nd, 2018, 8:23 am, edited 1 time in total.
Reason: Added [Mac] to the title.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 22nd, 2018, 8:23 am

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

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