Firefox download

[TooMarvelous]

After a thorough clean up from a browser attack that ate my Firefox, I tried downloading and installing it again. Many times.
I've uninstalled, deleted every mention of it, and reinstalled more times than I can remember. I've run 3 scans various times, the machine is clean, but Firefox won't work. Twice it gave me a crash report which I dutifully sent in. I tried installing an older vs (57) and it does the same thing. It appears to be downloading and installing, but when it opens, if you can get it to open, there is no Logo on the page, and it doesn't seem to all be there. Under the menu, there are no options. It has the bookmarks, but nothing else. I've tried typing in a url, clicking it to go, and nothing happens. I've checked my user profile, it's okay. I'm using a manual av, so it doesn't need permission from that. I use enigmatic spy catcher, to which I give permission to allow download of FF. I've tried to reach someone at Mozilla to no avail. I've read all the bits in support, and as best I can figure out, nothing applies to my problem. I've always used FF. Just last week it was working, if a little oddly. I don't know how long one can have a browser hacker on your machine before you see the event, but as this is the 3rd time for me, I think it may be on for a while before the browser's gone. I'm so frustrated I don't know what else to do. Any suggestions or comments would be great. Please.

[Brummelchen]

submit the crash-report links please
https://support.mozilla.org/en-US/kb/mo ... sh-reports

create a new profile
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

[Brummelchen]

seems to be this unknown crap
http://www.tenebril.com/products/

uninstall for testing purpose, restart windows
if that helps - go http://support.tenebril.com/

but as far i read this product is out of business since 2008 - a decade ago.

[DanRaisch]

...and most product claiming to improve Firefox performance wind up doing much the opposite.

[TooMarvelous]

submit the crash-report links please
https://support.mozilla.org/en-US/kb/mo ... sh-reports
I answered this and then saved a draft. I don't know if it posted or not, so I'll answer it again.

The crash reports were submitted, with details, at the time they came up.

create a new profile
I don't understand where the new profile should be.
I'll read the links below and see if it clears it up.

http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

[TooMarvelous]

submit the crash-report links please
https://support.mozilla.org/en-US/kb/mo ... sh-reports

create a new profile
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

Is the profile mgr in FF? I can't do much of anything in FF.

[DanRaisch]

The crash reports were submitted, with details, at the time they came up.

But the URLs were not posted here where we can see them.

[TooMarvelous]

submit the crash-report links please
https://support.mozilla.org/en-US/kb/mo ... sh-reports

create a new profile
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

I have followed your instructions and it has not changed anything

It acts like it's missing some of its components or something.
What else can I do?

[DanRaisch]

What security software is running on that system? Antivirus? Firewall?
And please post the URLs from the crash reports here for review.

[Frank Lion]

submit the crash-report links please
https://support.mozilla.org/en-US/kb/mo ... sh-reports

create a new profile
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
or
http://kb.mozillazine.org/Profile_Manager

I have followed your instructions

If you've followed the instructions then where are the crash reports links that you have submitted here?

[TooMarvelous]

What security software is running on that system?

Enigmatic's Spy Hunter, which ran also the last 2 times I had to reinstall FF. It always asks me to give permission and I do.

Antivirus?
None runs all the time. I have to manually update and run it.

Firewall?
I think it's Windows, but I don't remember. Tell me how to find it and I will.

And please post the URLs from the crash reports here for review.

....the crash report just came up, I'm trying to copy it, but so far it hasn't worked.
Trying one more thing....
I just can't paste it in here. I have a copy in my photos, it should be able to insert it in an email, if you'll give me an address.
There is No address on it that I can see, just the standard blue&grey little window that pops up.
If there is somewhere else to look, let me know and I'll go there.

I'm limping here because so much won't work. Please be patient with me. I'm nearly 80, good with computers, but
no pro like you guys are.

[TooMarvelous]

What security software is running on that system?

Enigmatic's Spy Hunter, which ran also the last 2 times I had to reinstall FF. It always asks me to give permission and I do.

Antivirus?
None runs all the time. I have to manually update and run it.

Firewall?
I think it's Windows, but I don't remember. Tell me how to find it and I will.

And please post the URLs from the crash reports here for review.

....the crash report just came up, I'm trying to copy it, but so far it hasn't worked.
Trying one more thing....
I just can't paste it in here. I have a copy in my photos, it should be able to insert it in an email, if you'll give me an address.
There is No address on it that I can see, just the standard blue&grey little window that pops up.
If there is somewhere else to look, let me know and I'll go there.

I'm limping here because so much won't work. Please be patient with me. I'm nearly 80, good with computers, but
no pro like you guys are.

Wait! I just found it. Had a hard time to copy, let me see if I can paste it below

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/AddonRepository.jsm, line 1671
AdapterDeviceID: 0x29d2
AdapterDriverVersion: 8.15.10.1930
AdapterSubsysID: 281e103c
AdapterVendorID: 0x8086
Add-ons: activity-stream%40mozilla.org:2018.01.04.0062-4997c81d,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%
40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:25.0.0,shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:58.0.2
AsyncShutdownTimeout: {"phase":"profile-before-change","conditions":[{"name":"Flush AddonRepository","state":"(none)","filename":"resource://gre/modules/addons/AddonRepository.jsm","lineNumber":1671,"stack":["resource://gre/modules/addons/AddonRepository.jsm:save:1671","resource://gre/modules/addons/AddonRepository.jsm:insertAddons:1750"]}]}
AvailablePageFile: 4944257024
AvailablePhysicalMemory: 1658134528
AvailableVirtualMemory: 1405734912
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 43450368
BreakpadReserveSize: 83886080
BuildID: 20180206200532
CPUMicrocodeVersion: 0xb6
ContentSandboxCapable: 1
ContentSandboxLevel: 4
CrashTime: 1519680629
DOMIPCEnabled: 1
EMCheckCompatibility: true
Email: smarveloustoo@aol.com
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1519509984
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29d2, AdapterSubsysID: 281e103c, AdapterDriverVersion: 8.15.10.1930
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ xpcom_runtime_abort(###!!! ABORT:
file resource://gre/modules/addons/AddonRepository.jsm, line 1671)
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 94215
ShutdownProgress: profile-before-change
StartupCrash: 0
StartupTime: 1519680400
SystemMemoryUsePercentage: 55
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180206200532","version":"58.0.2",
"vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3567,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":11,"l2cacheKB":4096,"l3cacheKB":null,
"speedMHz":2327,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT",
"version":"5.1","locale":"en-US","servicePackMajor":2,"servicePackMinor":0,"windowsBuildNumber":2600,"installYear":2013},"hdd":{"profile":{"model":"SAMSUNG HD161HJ","revision":"JF100-23"},"binary":{"model":"SAMSUNG HD161HJ","revision":"JF100-23"},"system":{"model":"SAMSUNG HD161HJ","revision":"JF100-23"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) Q33 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29d2","subsysID":"281e103c","RAM":null,"driver":"igdumdx32","driverVersion":
"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"advancedLayers":{"status":"unavailable"},"d3d11":{"status":"failed"},"d2d":{"status":"blacklisted","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,
"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf ... bExtension"
:false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home
page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":
17568},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,
"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"firefox@getpocket.com":
{"version":"1.0.5","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible"
:true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,
"installDay":17568},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible"
:true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay"
:17568},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible"
:true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":
17568},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible"
:true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":
17568},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,
"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,
"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat,
etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},
"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,
"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"58.0.2","scope":4,"foreignInstall":
false,"hasBinaryComponents":false,"installDay":17568,"updateDay":17568},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17470}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.7.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null},"experiments":{"searchCohort":{"branch":"nov17-2"},"pref-flip-search-composition-57-release-1413565":{"branch":"sug4gen5","type":"normandy-preference-"}}}
Theme: classic/1.0
ThreadIdNameMapping: 4440:"Gecko_IOThread",680:"Timer",1192:"Link Monitor",5848:"JS Watchdog",1128:"Hang Monitor",3672:"Cache2 I/O",6080:"Cookie",3108:"GMPThread",2976:"VsyncIOThread",4368:"SoftwareVsyncThread",1436:"Compositor",5784:
"VRListener",6100:"ImgDecoder #1",2432:"ImgDecoder #2",2460:"ImageIO",4988:"HTML5 Parser",336:"IPDL Background",1044:"ImageBridgeChild",5976:"DOM Worker",5604:"LoadRoots",2812:"SysProxySetting",1948:"ProxyResolution",3816:"SaveScripts",4964:"Cache I/O",5912:"DOM Worker",3740:"localStorage DB",2876:"QuotaManager IO",4648:"Shutdown Hang Terminator",
Throttleable: 1
TotalPageFile: 7479115776
TotalPhysicalMemory: 3740585984
TotalVirtualMemory: 2147352576
URL:
UptimeTS: 519.8412213
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 58.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6F7889D5-5833-46EB-881E-EBD48FB7206E}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6F7889D5-5833-46EB-881E-EBD48FB7206E}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{890F5888-252F-48A0-9C68-6E873D6216D1}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{890F5888-252F-48A0-9C68-6E873D6216D1}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{883DF82B-D5B5-493D-A789-A339CC2BC00D}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{883DF82B-D5B5-493D-A789-A339CC2BC00D}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{45CE98E7-86A5-4418-A632-41C09931E284}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{45CE98E7-86A5-4418-A632-41C09931E284}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6F7889D5-5833-46EB-881E-EBD48FB7206E}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6F7889D5-5833-46EB-881E-EBD48FB7206E}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Is this what you wanted?

[TheVisitor]

Wait! I just found it. Had a hard time to copy, let me see if I can paste it below
*snipped*
Is this what you wanted?

No, that is no help...
1. In the address/url bar enter: about:crashes
2. There you should see a link to entries that are your crash-reports (example: bp-07dbf70f-29cb-4924-a38f-d49120180222)
3. Right-click the top 2 or 3 (one at a time) and use: Copy Link Location...
4. Come back to this thread and 'Paste' that link(s) into this thread.

[TooMarvelous]

You don't understand, there is Nothing in the address bar. The address bar doesn't work, nothing else in the program works.
I don't know where else to go to find out what's wrong. It's like it's the frame of the program but nothing's in it. Click on the menu, and none of the
selections under it has anything there except perhaps the bookmarks which it got from somewhere (from when I exported them to Chrome?)
I wish I could reach someone at the company, but that seems to be impossible.
Do you have any other suggestions?

[TooMarvelous]

But today that works! I hope this is what you need.

Unsubmitted Crash Reports
Report ID Date Crashed
Submitted Crash Reports
Report ID Date Submitted
bp-819f02b3-68db-4ab9-aa72-066620180225
2/25/2018 2:23 PM
bp-0675268c-e9eb-40d8-a6d8-b70080180224
2/24/2018 5:59 PM

I clicked on each of them for the details, but FF isn't bringing anything up
Is there some way I can go in another way and get them? Would I see them in whatever kind of FF directory may be there?

Thanks