MozillaZine

Firefox download

User Help for Mozilla Firefox
TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 4:40 am

Would the config.msi file have anything to do with the mis-installation? I'm afraid to mess with it, not knowing

Brummelchen
 
Posts: 3790
Joined: March 19th, 2005, 10:51 am

Post Posted February 27th, 2018, 10:03 am

this is strange from your crash rep
"os": {

"name": "Windows_NT",
"version": "5.1",
"locale": "en-US",
"servicePackMajor": 2,
"servicePackMinor": 0,
"windowsBuildNumber": 2600,
"installYear": 2013

},

are you running firefox in compatibility mode?
you cant run firefox 58 under xp compatibility, never possible.
guess why you have set up this way, it never was wise nor solved it problems.

but windows 7 x86 is current, and your graphics driver is also latest but very ancient
15.12.75.4.1930 Latest 10/2/2009


firefox dont use MSI packages. never had in its original.

TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 10:22 am

I don't understand the crash report and what seems strange. The machine was refurbished and Win 7 was put on here in 2013. Does that help?

I am not accomplished enough to know about not running firefox in compatibility mode or not, but I presume everything is set as it has been for the last 5 years -- unless the Trojan could have changed things. So if I read your post correctly I need to try to update my drivers and change the compatibility to 7 X86?

Please confirm and I will try to do it. And thank you.

TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 10:46 am

I cannot find an option for 7 X86 in the compatibility list. Would it be XP Svc Pk 3? Or should I go up to Windows Server 2003 Svc Pk1; or Windows Server
2008 Svc Pk 1?

However, as I say, until the Trojan hit me, FF was running well on XP Svc Pk 2.

Brummelchen
 
Posts: 3790
Joined: March 19th, 2005, 10:51 am

Post Posted February 27th, 2018, 10:58 am

I don't understand the crash report

not your part - our part
until the Trojan hit me

did you install windows 7 from scratch - after formatting the partition and check with antivirus boot-cd before?

i have doubt your system is clean - means: is still infected. it makes no sense to solve firefox problems before windows is not clean.

i suggest you to carry your computer to a pc specialist or local vendor to check that up. due to your age this part of technology is too complicated for you to solve it yourself.

compatibility mode - see yourself
https://prod-cdn.sumo.mozilla.net/uploa ... baad8f.png
leave it untouched, not activated, like the image show!

TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 11:36 am

I couldn't even find the FF page you are showing for compatibility mode.

Thank you for all your help. I can't bring it in to someone until Friday, so if you think of anything else, I'm
happy to try it.

TheVisitor
 
Posts: 4681
Joined: May 13th, 2012, 10:43 am

Post Posted February 27th, 2018, 12:55 pm

TooMarvelous wrote:I couldn't even find the FF page you are showing for compatibility mode.

Thank you for all your help. I can't bring it in to someone until Friday, so if you think of anything else, I'm
happy to try it.


Right-click on the Icon you use to 'Start Firefox' on your desktop
Click on 'Properties'
Click on the 'Comparability Tab'
In the middle there is a 'Run in compatibility mode, there should be NO check in the box.

TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 4:22 pm

OMG!! I think you've got it! I almost want to cry. I got a nu page up, I'm going to give it a whirl, and get back to you.
So simple!

TooMarvelous
 
Posts: 14
Joined: February 26th, 2018, 11:14 am

Post Posted February 27th, 2018, 4:28 pm

Oh, I am SO very grateful. I'm so glad you dropped in to Visit <g>
My Birthday is Saturday, and you've given me the best gift ever.

Many thanks to all who tried to help me. You're a great bunch.

TheVisitor
 
Posts: 4681
Joined: May 13th, 2012, 10:43 am

Post Posted February 27th, 2018, 7:16 pm

TooMarvelous wrote:Oh, I am SO very grateful. I'm so glad you dropped in to Visit <g>
My Birthday is Saturday, and you've given me the best gift ever.

Many thanks to all who tried to help me. You're a great bunch.



Glad your working again. Thanks also to 'Brummelchen' for spotting the wrong User Agent and asked initially about running in Compatibility Mode.

Happy Birthday !

Return to Firefox Support


Who is online

Users browsing this forum: No registered users and 8 guests