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"Access Denied" on Firefox but not on Edge

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Flycaster

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Post Posted June 15th, 2018, 9:29 am

Long time FF user, but don't use Edge...unless I have to. One of my bookmarked sites (https://www.humana.com/logon) now will not open properly with the Access Denied error. However, I have opened and logged into the same site using Edge. This apparently is the only site that is giving me trouble. What's up and how to fix? Thanks.
Windows 10 H 64-bit, Quantum The Latest, Chrome v68, IE11, Thunderbird The Latest, Avast Pro

John Liebson
 
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Post Posted June 15th, 2018, 11:32 am

You now owe me a negative $0.00 for checking the site, which opened correctly for me with Windows 10 Home and Fx 60.0.2; having no account there, I did not try to log on. The amount due is caused by my information being about that valuable for you....

Have you tried running Fx in Safe Mode to see if the site will open correctly? If not, why not?

therube

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Post Posted June 15th, 2018, 11:33 am

will not open properly with the Access Denied error

Explain?

Try in Private Browsing?
Try in a new, clean Profile?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Grumpus

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Post Posted June 15th, 2018, 12:00 pm

Site opened fine with this system and lots blocked with NoScript.
Make sure you are not blocking the site in your ad blocked if you use one.
Didn't try to sign in, not old enough for health care.

RobertJ
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Post Posted June 15th, 2018, 12:01 pm

.
https://www.humana.com/logon works for me with FF60.0.2 but don't have an account.

Do the usual ---> FF safe mode ---> Clean test profile.

.
FF 64.0 - FF 65b5 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

Flycaster

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Post Posted June 15th, 2018, 2:41 pm

FF in safe mode didn't work. I placed the URL as a trusted site on windows 10 and FF, didn't help. Don't use NoScript.

However, I might add that another Humana site does allow me to sign in (https://www.humanapharmacy.com/), and I can use Chrome or Edge to sign in using either url...strange, eh?
Windows 10 H 64-bit, Quantum The Latest, Chrome v68, IE11, Thunderbird The Latest, Avast Pro

RobertJ
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Post Posted June 15th, 2018, 2:48 pm

.
Kind of fishy.

.
FF 64.0 - FF 65b5 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

jscher2000

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Post Posted June 15th, 2018, 3:19 pm

Flycaster wrote:One of my bookmarked sites (https://www.humana.com/logon) now will not open properly with the Access Denied error.

What's the full error?

Flycaster

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Post Posted August 9th, 2018, 12:20 pm

jscher2000 wrote:
Flycaster wrote:One of my bookmarked sites (https://www.humana.com/logon) now will not open properly with the Access Denied error.

What's the full error?


Access Denied
You don't have permission to access "http://www.humana.com/logon" on this server.

Reference #18.153d6b68.1533842410.53bf61e3
Windows 10 H 64-bit, Quantum The Latest, Chrome v68, IE11, Thunderbird The Latest, Avast Pro

RobertJ
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Post Posted August 9th, 2018, 12:25 pm

Flycaster wrote:
jscher2000 wrote:
Flycaster wrote:One of my bookmarked sites (https://www.humana.com/logon) now will not open properly with the Access Denied error.

What's the full error?


Access Denied
You don't have permission to access "http://www.humana.com/logon" on this server.

Reference #18.153d6b68.1533842410.53bf61e3

Interesting it works for me with FF61.0.1

.
FF 64.0 - FF 65b5 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

therube

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Post Posted August 9th, 2018, 1:17 pm

Access Denied error

Is that on loading the page or somewhere in the login process itself?

I'll not that sometimes an "irregular" useragent can cause that type of message.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

elist74
 
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Post Posted August 9th, 2018, 4:29 pm

try this "ctrl h" search for the trouble site humana.com and right click and "forget about this site"

costark
 
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Post Posted August 10th, 2018, 4:36 am

elist74 wrote:try this "ctrl h" search for the trouble site humana.com and right click and "forget about this site"


Try his idea first but B4 I logged in and checked Cookie Auto-Delete and there was one cookie shown & Gray-listed ( *humana.com ). Watching the Login Circle twirl around I chk'd CkieA-D again and Humana.com now appeared along with *humana.com already allowed. Started over after Gray-listing the 2nd and it worked.
Last edited by costark on August 12th, 2018, 6:20 am, edited 1 time in total.
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elist74
 
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Post Posted August 10th, 2018, 6:09 am

A possibility it can be a security sofware who mess with firefox?

RobertJ
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Post Posted August 10th, 2018, 1:42 pm

.
Interesting.
Flycaster wrote:One of my bookmarked sites (https://www.humana.com/logon) now will not open properly with the Access Denied error.

Flycaster wrote:Access Denied
You don't have permission to access "http://www.humana.com/logon" on this server.

The error has http:// whereas your book mark has https://

My guess is that for some reason the site thinks you are trying to log in on a non-secure connection.

.
FF 64.0 - FF 65b5 - FF 66a - TB 60.3.3 - Mac OSX 10.13.6
Computers I've used: IBM 7094/UNIVAC 1108/IBM 360/DEC PDP11/DEC VAX-11 780/DEC VAXstation 8000/Sun SPARCstation 2/Mac from 1984 to 2018

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