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chat line greyed out

User Help for Mozilla Firefox
jwilmoth
 
Posts: 2
Joined: January 4th, 2008, 5:19 pm

Post Posted August 14th, 2018, 10:27 am

I was trying to chat with a National retailer concerning an online purchase. However when I try to click on Chat with expert the Chat button is greyed out and will not work. I then went to Microjunk Edge and the chat works fine. This obviously is a Firefox problem as the chat works on Edge. I tried several times, with same results each time.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 14th, 2018, 10:42 am

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

jwilmoth
 
Posts: 2
Joined: January 4th, 2008, 5:19 pm

Post Posted August 15th, 2018, 3:25 pm

Dan, I restarted in safe mode and the problem went away. I then started normal mode with all addons, exetensions, etc. disabled. The problem returned when starting in this mode, so does not appear extensions is the problem. I created a new profile and the problem was gone again. New profile seems to be the solution, but I do not run into this problem often enough to be worth all the hassle to reload all my addons. Thanks for the help.

DanRaisch
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Posts: 120281
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 15th, 2018, 4:35 pm

You're welcome.

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