[Solved] Problems Logging In After Clearing Cache

User Help for Mozilla Firefox
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

[Solved] Problems Logging In After Clearing Cache

Post by skuddle »

Ever since I cleared my cache, each time I go to the Mozillazine forum I have to log in. I didn't have to do that before I cleared the cache. This only happens with the Mozillazine forum.

And even on the very first login attempt I am shown the red message that my password is incorrect and that I have to complete the Captcha. Which I do. Then when I attempt to login I get the same error message.

This is the third time that I've had to ask for a new password (after which I can log in).

How can I overcome this situation?
Last edited by skuddle on June 2nd, 2019, 4:59 am, edited 1 time in total.
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
User avatar
DanRaisch
Moderator
Posts: 127187
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Problems Logging In After Clearing Cache

Post by DanRaisch »

Moving to Firefox Support.
Brummelchen
Posts: 4480
Joined: March 19th, 2005, 10:51 am

Re: Problems Logging In After Clearing Cache

Post by Brummelchen »

How do you clear cache?
Login is stored in a cookie...
User avatar
therube
Posts: 21703
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: Problems Logging In After Clearing Cache

Post by therube »

(Login state might be stored in a cookie. I would hope the actual login is not ;-).)
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
Brummelchen
Posts: 4480
Joined: March 19th, 2005, 10:51 am

Re: Problems Logging In After Clearing Cache

Post by Brummelchen »

It is, verified on android. When i clear cache my login remains because of cookies.
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

Re: Problems Logging In After Clearing Cache

Post by skuddle »

Thank you for your comments.

One other thing - in the past I when I started mozillazine I was already logged in. Didn't have to enter username/password. Now I have to enter them each time I want to see which posts are new and when I want to reply.

I can't recall what I did in the past - can somebody help me out here?
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
Brummelchen
Posts: 4480
Joined: March 19th, 2005, 10:51 am

Re: Problems Logging In After Clearing Cache

Post by Brummelchen »

Post content from about:support please, text, not raw.
the magic number is 51 and you are probably part of it :p
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

Re: Problems Logging In After Clearing Cache

Post by skuddle »

Sorry, I guess I just don't understand exactly what you need. :(

I opened about:support and received several screens worth of data, all in table form. You said to post it in text, not raw. That's quite a bit. I can copy the page to Notebook but it will be pretty hard to read. I could also copy it to a Word document, format it, and then PDF it.

Is there any particular part of about:support that you would like to see?

While reading the contents of about:support I noticed an entry under Extensions that reads "Firefox All Aboard 1.6". It is version 1.6.4 and it is not enabled. It is also not listed under Tools>Extensions or Tools>Plug-Ins. What is that, and if it is not necessary, how do I delete it if I cannot find it?

Thank you for your help!
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
Brummelchen
Posts: 4480
Joined: March 19th, 2005, 10:51 am

Re: Problems Logging In After Clearing Cache

Post by Brummelchen »

there are two buttons to copy text, as raw (not wanted), as text (wanted). and it copies all text (wanted)
User avatar
dickvl
Posts: 54145
Joined: July 18th, 2005, 3:25 am

Re: Problems Logging In After Clearing Cache

Post by dickvl »

Did you try to clear the mozillaZine cookies in case they are corrupted?

Also make sure you aren't blocking cookies and keep the cookies (i.e. do not use "Clear history when Firefox closes" to clear cookies and Site Preferences (exceptions)).
If you use content blocking extensions then check their settings.
http://kb.mozillazine.org/Safe_Mode
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

Re: Problems Logging In After Clearing Cache

Post by skuddle »

@dickvl - the problem appeared after I inadvertently deleted all cookies.

@Brummelchen - I'm suffering from terminal, selective blindness. Never see the obvious. Thanks for the help here!

I'll post the text in a separate thread.
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

About:Support (for Bremmelchen)

Post by skuddle »

Brummelchen, here is the text that you requested, Hope this helps:

Application Basics
------------------

Name: Firefox
Version: 62.0.3
Build ID: 20181001155545
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 3/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports Firefox Features
--------------------------------------

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Version: 2018.08.22.1219-93becf29
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

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ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
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ID: screenshots@mozilla.org

Name: Form Autofill
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ID: formautofill@mozilla.org

Name: Photon onboarding
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ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Telemetry coverage
Version: 7.0
ID: telemetry-coverage-bug1487578@mozilla.org

Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

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Version: 1.6.4
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ID: @all-aboard-v1-6

Security Software
-----------------

Type: Norton Security

Type:

Type: Norton Security

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--------

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AzureContentBackend: direct2d 1.1
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ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
C32F391 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&344ffffe&0&0201
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Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.19
Version in use: 4.19

NSS
Expected minimum version: 3.38
Version in use: 3.38

NSSSMIME
Expected minimum version: 3.38
Version in use: 3.38

NSSSSL
Expected minimum version: 3.38
Version in use: 3.38

NSSUTIL
Expected minimum version: 3.38
Version in use: 3.38

Sandbox
-------

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
Brummelchen
Posts: 4480
Joined: March 19th, 2005, 10:51 am

Re: About:Support (for Bremmelchen)

Post by Brummelchen »

uninstall ghostery and wot. if that wont help it could be norton - _under windows 10_ O_o
skuddle
Posts: 334
Joined: September 8th, 2012, 9:46 am

Re: Problems Logging In After Clearing Cache

Post by skuddle »

Thank you for your suggestions, but I think I'll pass on unstalling Norton, Ghostery and WOT. They have been installed and working for more than a year and my problem with Mozillazine began after I inadvertently cleared my cache and my cookies. I'll have another look at the Mozillazine cookie.
* HP Pavilion Desktop 510-p114
* Windows 10 Home 22H2 19045.4046
* Firefox 124; Thunderbird 115.8
User avatar
dickvl
Posts: 54145
Joined: July 18th, 2005, 3:25 am

Re: Problems Logging In After Clearing Cache

Post by dickvl »

You might have had cookies that were created a long time ago and that had a expire date in the future.
When you delete cookies then newly created cookies get the current setting that might restrict the lifetime to the current session, so check that.

You can try to create a cookie "Allow" exception for mozillaZine (http://mozillazine.org) and make sure not to use "Clear history when Firefox closes" to clear cookies and Site Preferences.
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